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Thanks for the empathy. I was curious as to the same question.....was my order cancelled? Not looking to rush them but just need some confirmation as to what is happening. I received a UPS shipping notice about a month ago and then nothing. I have some travel coming up and certainly don't want this sitting in my driveway. Anyway......I tried the e mail above and hopefully will get a response. I'll keep you posted just in case there are others in my situation.
 
@Mitymojo Im still waiting too. You aren’t the only one.
 
Mitymojo said:
Thanks for the empathy. I was curious as to the same question.....was my order cancelled? Not looking to rush them but just need some confirmation as to what is happening. I received a UPS shipping notice about a month ago and then nothing. I have some travel coming up and certainly don't want this sitting in my driveway. Anyway......I tried the e mail above and hopefully will get a response. I'll keep you posted just in case there are others in my situation.
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I was in the same boat sitting on a dead label. When I contacted them on their terms, I was lied to about it being at UPS four separate times, and the last time no one had any clue where it was.
When I told Harrison that I talked to my CC co and wanted to cancel my order, he suggested that he wouldn't be able to refund me due to an open dispute - that is an actual load of shit, as the CC co said any refund or product delivery would automatically close the claim.
Additionally he wasn't at all concerned about locating my order that was supposedly possibly at UPS, which tells me he never actually delivered it to them and he was still just giving me the runaround.
Seems to me that I somehow got lumped into the cancelled group and he was sitting on it till I pressed the CC Co as he said he was going to do to another member.
Additionally, I'm still in a dispute because he has made no attempt to right the wrong. Luckily my CC Co gave me a temporary credit for the full amount already.
 
*Cancels orders after customers complain
*Hires staff to communicate due to volume of negative feedback
*Knows which orders have and have not shipped
*Still makes customers ask for updates instead of communicating

Blacklisted. I hope those of you still waiting either get your order or your money back soon. Yikes.

If taking 5 minutes to review open orders and shoot a quick update email is a burden, that is a major red flag.
 
Well Harrison told me in a text that he would issue me a refund in 3-5 business days and then nothing from him. So on to the credit card co they credited me and it was over 30 days for them to get there money. Think a guy in this kind of business would appreciate some feed back and constructive comments on improvement that could be made most folks would appreciate that kind of feedback. That reminds me to follow up with the BBB and California AG office.
 
Sorry to hear about the issues to those who are still waiting for the product or refund.

Hopefully they’ll make things right for everyone affected. I’m still waiting on mine as well, although I placed my order quite a bit later. I’m following the thread, so please keep us posted with any updates.
 
mrmag00 said:
Well Harrison told me in a text that he would issue me a refund in 3-5 business days and then nothing from him. So on to the credit card co they credited me and it was over 30 days for them to get there money. Think a guy in this kind of business would appreciate some feed back and constructive comments on improvement that could be made most folks would appreciate that kind of feedback. That reminds me to follow up with the BBB and California AG office.
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He told me the exact same thing when I told him to cancel and refund my card. I contacted him twice as two weeks went by and got the same line about the refund will hit your card today or tomorrow. I gave him a date and told him if it wasn't refunded, I would dispute the charge on the card. Needless to say, the refund did not arrive and the dispute was filed. I gave him so many opportunities to make this right, it blows my mind how someone would run a business this way.
 
Sorry to hear that this continues to go unresolved. Man that’s just a poor way to do business we ordered about 25-30K of products from them in the group buy and this is how he treats folks. Would suggest following up with the BBB and the California AG
 
Hey guys, Milo again.


I see what everyone is saying, and I want to apologize for the delays and the lack of communication.


There’s a lot going on here at the shop right now, and I’ve been working on getting things better organized for the team so we can stay on top of customer questions and updates.


I’m also sorry that Harrison and the rest of the team haven’t been able to be more open about what has been going on behind the scenes. One of the biggest issues we’re dealing with right now is with the company that produces and bends the metal for us. They’ve also seen a major increase in demand from their other customers, and they haven’t been able to produce parts for us as quickly as they used to. That has caused some significant setbacks in our production schedule.


We are actively looking at alternatives and workarounds so we can improve the situation and get production moving more consistently again.


At the moment, I’m the one going through emails, checking on orders, and trying to make sure everyone gets a response. I’ve also been given a company phone that I’ll have with me during our regular business days, Monday through Friday, from 10:00 AM to 6:00 PM.


The number is the same one listed on our website and Google, but in case you don’t have it handy:


909-929-9732


Please feel free to call, text, or send me a message asking for an update. I’ll do my best to get you the most accurate information I can based on what the shop and the rest of the team are telling me.


If I don’t answer right away, please leave a voicemail or text me your name and order number, and I’ll get back to you as soon as I can.


I appreciate everyone’s patience while we work through these issues and try to get communication and production back where they need to be.


— Milo
TrailSwing
 
Rodd187 said:
He told me the exact same thing when I told him to cancel and refund my card. I contacted him twice as two weeks went by and got the same line about the refund will hit your card today or tomorrow. I gave him a date and told him if it wasn't refunded, I would dispute the charge on the card. Needless to say, the refund did not arrive and the dispute was filed. I gave him so many opportunities to make this right, it blows my mind how someone would run a business this way.
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Could you please provide me with your order number so I can look into this and get his attention regarding it so that I can give you a proper update.
 
Well this explains a lot from California BBB

DirtcomUSA​

Auto Equipment Manufacturers
BBB Rating: F
not BBB accredited

(909) 929-9732
4721 Arrow Hwy Ste C
Montclair, CA 91763-1200
 
Hey everyone, Milo here again.


I wanted to make another post to give everyone a little more context on who we are and what things actually look like behind the scenes here at TrailSwing.


None of this is meant as an excuse for the delays, missed updates, or the amount of time some of you have been waiting. We understand the frustration, and I’m genuinely grateful for how understanding many of you have been, both here and from customers who are still looking to purchase from us.


Right now, we are a very small team of five people, including myself. Everyone here is wearing multiple hats and doing what we can to keep production moving while also trying to improve communication.


Harrison, the owner, is constantly back and forth on the shop floor. He’s answering questions from me, helping weld, working through production issues, and jumping in wherever he is needed. He has a lot on his plate, and part of what I’m trying to do is take some of the communication workload off of him so customers can get clearer and more consistent updates.


I also want to be clear that I’m not posting this to ask anyone for forgiveness, and I’m not trying to convince anyone to reorder or stay in an order they no longer feel comfortable with.


If you feel that a refund is the best option for you, we completely understand. We are not going to be upset with anyone for making that decision. If you request a refund and it is not being handled properly or you are having trouble getting an update on it, please reach out to me directly and I will do what I can to help get it moving.


Again, my name is Milo. I’ve been working here for a little over two months now. I see what people are saying online, I see what happens in the shop every day, and I’m trying to help bridge that gap so everyone has a better idea of what is actually going on.


We know we have things to improve, especially when it comes to communication, and I’m going to keep doing what I can to help with that.


— Milo
TrailSwing
 
All people want is the truth about when there order will ship, how hard is it to communicate with a customer. Then when folks reach out they don’t get the call returned how are folks supposed to feel.
 
Dirtcom said:
Could you please provide me with your order number so I can look into this and get his attention regarding it so that I can give you a proper update.
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I never got a confirmation email or order number, luckily I printed the receipt page from the order that shows the total and credit card used.
 
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NEOHIO said:
Wait, you guys aren't bending this in house?
Do you have LRA or xyz? Shoot me a pm with the drawings. I may be able to help.
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As of right now we do not, we are looking into getting it in house, but unsure of how long that will take.
Please shoot me over a text at
(909)929-9732
 
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