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Thanks for the empathy. I was curious as to the same question.....was my order cancelled? Not looking to rush them but just need some confirmation as to what is happening. I received a UPS shipping notice about a month ago and then nothing. I have some travel coming up and certainly don't want this sitting in my driveway. Anyway......I tried the e mail above and hopefully will get a response. I'll keep you posted just in case there are others in my situation.
 
Thanks for the empathy. I was curious as to the same question.....was my order cancelled? Not looking to rush them but just need some confirmation as to what is happening. I received a UPS shipping notice about a month ago and then nothing. I have some travel coming up and certainly don't want this sitting in my driveway. Anyway......I tried the e mail above and hopefully will get a response. I'll keep you posted just in case there are others in my situation.
I was in the same boat sitting on a dead label. When I contacted them on their terms, I was lied to about it being at UPS four separate times, and the last time no one had any clue where it was.
When I told Harrison that I talked to my CC co and wanted to cancel my order, he suggested that he wouldn't be able to refund me due to an open dispute - that is an actual load of shit, as the CC co said any refund or product delivery would automatically close the claim.
Additionally he wasn't at all concerned about locating my order that was supposedly possibly at UPS, which tells me he never actually delivered it to them and he was still just giving me the runaround.
Seems to me that I somehow got lumped into the cancelled group and he was sitting on it till I pressed the CC Co as he said he was going to do to another member.
Additionally, I'm still in a dispute because he has made no attempt to right the wrong. Luckily my CC Co gave me a temporary credit for the full amount already.
 
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Reactions: McE
*Cancels orders after customers complain
*Hires staff to communicate due to volume of negative feedback
*Knows which orders have and have not shipped
*Still makes customers ask for updates instead of communicating

Blacklisted. I hope those of you still waiting either get your order or your money back soon. Yikes.

If taking 5 minutes to review open orders and shoot a quick update email is a burden, that is a major red flag.
 
Well Harrison told me in a text that he would issue me a refund in 3-5 business days and then nothing from him. So on to the credit card co they credited me and it was over 30 days for them to get there money. Think a guy in this kind of business would appreciate some feed back and constructive comments on improvement that could be made most folks would appreciate that kind of feedback. That reminds me to follow up with the BBB and California AG office.
 
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