📢 DEAL FordTremor.com May 2026 Group Buy! 🛡️

[pickleknuckles]

I’m doing my best to keep everyone updated and in the loop on what’s going on.


Please keep in mind that, right now, it’s mainly just me handling a lot of the customer communication, and I’m still fairly new to all of this. I’m learning the process while also trying to improve it at the same time.


I’ll keep trying to reach out to as many people as I can, but at the moment the easiest way for me to stay organized is for customers to email us or send me a text so I can get them added to my update list and make sure I know who is waiting on information.


Every day I’m working through new customer emails, existing orders, and questions. Once I get caught up on communication, I’m often pulled into the shop to help with TrailSwings and other products as well.


I know everyone wants quicker updates, and I completely understand that. I’m working on getting us to a point where communication is much more consistent and nobody feels like they have to chase us down just to find out what’s happening.


— Milo
TrailSwing

I completely understand where you’re coming from, and honestly, these are many of the same questions and concerns I brought up when I joined the team.


I agree that customers should have been given clearer information from the beginning about realistic lead times, delays, communication, and refund options. That is one of the main things I’ve been working to improve since coming on board.


You’re starting to see some of those changes now. I’ve been pushing for more accurate timelines, better follow-up, clearer communication when delays happen, and making sure customers know what their options are if they no longer want to wait.


I can’t change how everything was handled before I got here, and I’m not going to pretend mistakes weren’t made. What I can do is keep working to make sure those same issues aren’t repeated moving forward.


— Milo
TrailSwing

It is a shame you didn't come around sooner, Milo. I really wanted one of these bars in a bad way.
Since mine was "cancelled" at some point unbeknownst to me and I was never given an honest update, how bout looking into that refund instead of making me pursue the credit card company?

 

[NEOHIO]

Guys, I hope you get your product. I reached out to offer help bending these parts. I have 8 NC tube benders and 4 CNC tube benders here at work. We have the capacity to build these quickly. We may even have the tubing on hand. We stock close to 100,000' of tubing from 1"OD - 6"OD. With tooling to support 90% of the work we quote.

I was told that because I am not in CA, They weren't interested in my help. We ship to CA almost weekly.

 

[mrmag00]

Build some I’ll buy one since mine was canceled as well.

 

[pickleknuckles]

Build some I’ll buy one since mine was canceled as well.

Same here.

 

[NEOHIO]

I don't want to design or build. I wanted to get parts bent and shipped to them for welding etc.
I hate seeing so many of you guys still waiting, or worse. Cancelled.

 

[mrmag00]

Going to look at a couple in Moab may try and build something got a friend that makes fancy iron security gates for a living said he can bend it if I know what I want.