📢 DEAL FordTremor.com May 2026 Group Buy! 🛡️

Rodd187 said:
I never got a confirmation email or order number, luckily I printed the receipt page from the order that shows the total and credit card used.
Click to expand...
Understood, could you send me over the name on the card, or order. I will be able to look up your information from there.
Shoot me a message at (909)929-9732
 
mrmag00 said:
All people want is the truth about when there order will ship, how hard is it to communicate with a customer. Then when folks reach out they don’t get the call returned how are folks supposed to feel.
Click to expand...
I completely understand where you’re coming from, and improving that communication is actually one of the main things I was brought in to help with.


There has been a lack of organization in some areas, and I’ve been working on that both on the technical side and hands-on here in the shop. My goal is to get us to a point where I can give customers a clear and accurate answer about where their order is, when it should be completed, and when it is actually expected to ship.


I also completely understand the frustration with calls not being returned. I would be upset too, especially after spending this kind of money and not being able to get a straightforward update.


I’m asking the same questions you guys are. I’m constantly checking with the shop and pushing for clearer answers on when things are going to be completed. Right now, a lot of that information is still being passed around by word of mouth, and that is something we are actively trying to get organized and improve.


I’m not going to pretend everything has been handled perfectly, because it hasn’t. What I can do is keep pushing for better communication and give you the most accurate information I have instead of just throwing out dates that may not be realistic.


— Milo
TrailSwing
 
Dirtcom said:
One of the biggest issues we’re dealing with right now is with the company that produces and bends the metal for us. They’ve also seen a major increase in demand from their other customers, and they haven’t been able to produce parts for us as quickly as they used to. That has caused some significant setbacks in our production schedule.
Click to expand...
Then why not just communicate that in the first place and offer a refund to anyone not wanting to wait as a show of good faith? If the demand is really there, it's a non-issue.

...lies, dodged and unreturned calls/texts/emails, time wasted, holding funds on canceled orders, aside, of course.
 
I do appreciate the communication from Milo. I received a personal e mail today letting me know where I am in the queue which is all I was asking. The effort means a lot. I will remain patient. If I didn't hear this week I was calling the credit card company due to lack of transparency. Thanks again,
 
This is Monday morning quarterbacking from my end.

I bought mine a couple of months prior to the GB here. At that time when it was shipped the lights never arrived so I followed up and they said that they would ship the lights. I have still not installed mine. To many other things happening all summer long. I have a lot of projects waiting to update the truck with.

It is clear that they were not prepared for the number of people who would purchase their cool and practical product and what all was involved to handle that load. They are a small company with each employee wearing a lot of hats. My guess is with the overwhelming amount of orders they had and still have more than they can chew. And of course bringing on more people is a significant chunk of change and once they get over this hump will they see orders for this product and their other products take off. I believe that they all have good intentions to fulfill their order book but they were no where near prepared for what this GB created. Lord willing they will be able to keep the lights on and as others have already said, that they would be able to mature through this experience. I wish them well through this process which if I put myself in their shoes I know how frustrating this all is for them. It may seem like a good thing and it would have been had they had the man power and the supply chain to meet their needs with a volume buy like this.
 
Robpm said:
This is Monday morning quarterbacking from my end.

I bought mine a couple of months prior to the GB here. At that time when it was shipped the lights never arrived so I followed up and they said that they would ship the lights. I have still not installed mine. To many other things happening all summer long. I have a lot of projects waiting to update the truck with.

It is clear that they were not prepared for the number of people who would purchase their cool and practical product and what all was involved to handle that load. They are a small company with each employee wearing a lot of hats. My guess is with the overwhelming amount of orders they had and still have more than they can chew. And of course bringing on more people is a significant chunk of change and once they get over this hump will they see orders for this product and their other products take off. I believe that they all have good intentions to fulfill their order book but they were no where near prepared for what this GB created. Lord willing they will be able to keep the lights on and as others have already said, that they would be able to mature through this experience. I wish them well through this process which if I put myself in their shoes I know how frustrating this all is for them. It may seem like a good thing and it would have been had they had the man power and the supply chain to meet their needs with a volume buy like this.
Click to expand...
The problem is that emotional reactions and dishonesty, or evasiveness at best, are usually systemic. I've learned a lot about business in the last 5-6 years, and in my experience, those issues are rarely overcome or outgrown, especially when they originate with a core employee or owner. If what's been reported in here is true, that could ultimately be fatal to the business.

Hopefully I'm wrong. I still hope they turn it around and succeed.

That's the beauty of free-market capitalism: we all get to vote with our wallets.
 
JDP said:
Texted with Milo, says I am currently 5th in line. Waiting patiently.
Click to expand...
Good news, man!
I’m not going to trouble him yet. I’m sure his phone has been on fire today. If you are in Que, I should be as well.
 
mrmag00 said:
That would be a big help for folks, an email or a phone call really how long does it take to update folks.
Click to expand...
I’m doing my best to keep everyone updated and in the loop on what’s going on.


Please keep in mind that, right now, it’s mainly just me handling a lot of the customer communication, and I’m still fairly new to all of this. I’m learning the process while also trying to improve it at the same time.


I’ll keep trying to reach out to as many people as I can, but at the moment the easiest way for me to stay organized is for customers to email us or send me a text so I can get them added to my update list and make sure I know who is waiting on information.


Every day I’m working through new customer emails, existing orders, and questions. Once I get caught up on communication, I’m often pulled into the shop to help with TrailSwings and other products as well.


I know everyone wants quicker updates, and I completely understand that. I’m working on getting us to a point where communication is much more consistent and nobody feels like they have to chase us down just to find out what’s happening.


— Milo
TrailSwing
pickleknuckles said:
Then why not just communicate that in the first place and offer a refund to anyone not wanting to wait as a show of good faith? If the demand is really there, it's a non-issue.

...lies, dodged and unreturned calls/texts/emails, time wasted, holding funds on canceled orders, aside, of course.
Click to expand...
I completely understand where you’re coming from, and honestly, these are many of the same questions and concerns I brought up when I joined the team.


I agree that customers should have been given clearer information from the beginning about realistic lead times, delays, communication, and refund options. That is one of the main things I’ve been working to improve since coming on board.


You’re starting to see some of those changes now. I’ve been pushing for more accurate timelines, better follow-up, clearer communication when delays happen, and making sure customers know what their options are if they no longer want to wait.


I can’t change how everything was handled before I got here, and I’m not going to pretend mistakes weren’t made. What I can do is keep working to make sure those same issues aren’t repeated moving forward.


— Milo
TrailSwing
 
Robpm said:
This is Monday morning quarterbacking from my end.

I bought mine a couple of months prior to the GB here. At that time when it was shipped the lights never arrived so I followed up and they said that they would ship the lights. I have still not installed mine. To many other things happening all summer long. I have a lot of projects waiting to update the truck with.

It is clear that they were not prepared for the number of people who would purchase their cool and practical product and what all was involved to handle that load. They are a small company with each employee wearing a lot of hats. My guess is with the overwhelming amount of orders they had and still have more than they can chew. And of course bringing on more people is a significant chunk of change and once they get over this hump will they see orders for this product and their other products take off. I believe that they all have good intentions to fulfill their order book but they were no where near prepared for what this GB created. Lord willing they will be able to keep the lights on and as others have already said, that they would be able to mature through this experience. I wish them well through this process which if I put myself in their shoes I know how frustrating this all is for them. It may seem like a good thing and it would have been had they had the man power and the supply chain to meet their needs with a volume buy like this.
Click to expand...
We really appreciate the kind words and the understanding.

You’re absolutely right that we’re a small group of people and everyone here wears a lot of different hats — myself included. Some days I’m working through emails and customer updates, and other days I’m getting pulled into the shop to help wherever I can.

From what I understand, the business also went through a pretty major transition before I joined. It was previously owned by two people, and after that partnership ended, the company had to deal with a lot all at once — relocating, rebranding, rebuilding inventory and processes, and trying to keep things moving with a much smaller team under the new ownership.

I completely understand that the current picture a lot of customers have seen has been negative, especially with the delays and communication issues. I’m hoping to help change that moving forward by keeping people informed, improving organization, and making sure customers aren’t left wondering what’s going on with their orders.

We’re still learning and growing through all of this, but the goal is to get the business back to a place where production is more consistent, communication is stronger, and we can keep products in stock again instead of constantly playing catch-up.

Thank you again for the support and for giving us some grace while we work through it.

— Milo
TrailSwing
 
The Evil Twin said:
Good news, man!
I’m not going to trouble him yet. I’m sure his phone has been on fire today. If you are in Que, I should be as well.
Click to expand...
Send me over your order number and email and ill be able to get you into my update list.
 
Will say you are trying Milo wish you had been there earlier in the group buy I might have actually got what I ordered. Instead mine was canceled.
 
Dirtcom said:
Send me over a email or text message so I can add you to the update list and I can let you know where you are in que.

[email protected]
(909)929-9732
Click to expand...
You should have it. You responded to my inquiry earlier this week.
I’m 10th or 11th in line and may expect it to ship in 7 or 8 weeks.
 
You must log in or register to reply here.

Tremor Forum Fav 👍

Rightcar Solutions Silicone License Plate Frames Rightcar Solutions Silicone License Plate Frame - Grab one through Amazon!

Tremor Forum Photos

Latest Discussions

Back
Top Bottom