📢 DEAL FordTremor.com May 2026 Group Buy! 🛡️

[Dirtcom]

I never got a confirmation email or order number, luckily I printed the receipt page from the order that shows the total and credit card used.

Understood, could you send me over the name on the card, or order. I will be able to look up your information from there.
Shoot me a message at (909)929-9732

 

[Dirtcom]

All people want is the truth about when there order will ship, how hard is it to communicate with a customer. Then when folks reach out they don’t get the call returned how are folks supposed to feel.

I completely understand where you’re coming from, and improving that communication is actually one of the main things I was brought in to help with.


There has been a lack of organization in some areas, and I’ve been working on that both on the technical side and hands-on here in the shop. My goal is to get us to a point where I can give customers a clear and accurate answer about where their order is, when it should be completed, and when it is actually expected to ship.


I also completely understand the frustration with calls not being returned. I would be upset too, especially after spending this kind of money and not being able to get a straightforward update.


I’m asking the same questions you guys are. I’m constantly checking with the shop and pushing for clearer answers on when things are going to be completed. Right now, a lot of that information is still being passed around by word of mouth, and that is something we are actively trying to get organized and improve.


I’m not going to pretend everything has been handled perfectly, because it hasn’t. What I can do is keep pushing for better communication and give you the most accurate information I have instead of just throwing out dates that may not be realistic.


— Milo
TrailSwing

 

[mrmag00]

That would be a big help for folks, an email or a phone call really how long does it take to update folks.

 

[pickleknuckles]

One of the biggest issues we’re dealing with right now is with the company that produces and bends the metal for us. They’ve also seen a major increase in demand from their other customers, and they haven’t been able to produce parts for us as quickly as they used to. That has caused some significant setbacks in our production schedule.

Then why not just communicate that in the first place and offer a refund to anyone not wanting to wait as a show of good faith? If the demand is really there, it's a non-issue.

...lies, dodged and unreturned calls/texts/emails, time wasted, holding funds on canceled orders, aside, of course.

 

[Mitymojo]

I do appreciate the communication from Milo. I received a personal e mail today letting me know where I am in the queue which is all I was asking. The effort means a lot. I will remain patient. If I didn't hear this week I was calling the credit card company due to lack of transparency. Thanks again,

 

[Oktoberfest]

I’m confused, So who is still waiting for their bumpers

I am.

 

[Mitymojo]

Me2

 

[Robpm]

This is Monday morning quarterbacking from my end.

I bought mine a couple of months prior to the GB here. At that time when it was shipped the lights never arrived so I followed up and they said that they would ship the lights. I have still not installed mine. To many other things happening all summer long. I have a lot of projects waiting to update the truck with.

It is clear that they were not prepared for the number of people who would purchase their cool and practical product and what all was involved to handle that load. They are a small company with each employee wearing a lot of hats. My guess is with the overwhelming amount of orders they had and still have more than they can chew. And of course bringing on more people is a significant chunk of change and once they get over this hump will they see orders for this product and their other products take off. I believe that they all have good intentions to fulfill their order book but they were no where near prepared for what this GB created. Lord willing they will be able to keep the lights on and as others have already said, that they would be able to mature through this experience. I wish them well through this process which if I put myself in their shoes I know how frustrating this all is for them. It may seem like a good thing and it would have been had they had the man power and the supply chain to meet their needs with a volume buy like this.

 

[McE]

This is Monday morning quarterbacking from my end.

I bought mine a couple of months prior to the GB here. At that time when it was shipped the lights never arrived so I followed up and they said that they would ship the lights. I have still not installed mine. To many other things happening all summer long. I have a lot of projects waiting to update the truck with.

It is clear that they were not prepared for the number of people who would purchase their cool and practical product and what all was involved to handle that load. They are a small company with each employee wearing a lot of hats. My guess is with the overwhelming amount of orders they had and still have more than they can chew. And of course bringing on more people is a significant chunk of change and once they get over this hump will they see orders for this product and their other products take off. I believe that they all have good intentions to fulfill their order book but they were no where near prepared for what this GB created. Lord willing they will be able to keep the lights on and as others have already said, that they would be able to mature through this experience. I wish them well through this process which if I put myself in their shoes I know how frustrating this all is for them. It may seem like a good thing and it would have been had they had the man power and the supply chain to meet their needs with a volume buy like this.

The problem is that emotional reactions and dishonesty, or evasiveness at best, are usually systemic. I've learned a lot about business in the last 5-6 years, and in my experience, those issues are rarely overcome or outgrown, especially when they originate with a core employee or owner. If what's been reported in here is true, that could ultimately be fatal to the business.

Hopefully I'm wrong. I still hope they turn it around and succeed.

That's the beauty of free-market capitalism: we all get to vote with our wallets.