- Jun 1, 2020
- 261
- 347
- 2022 F350 7.3L King Ranch Tremor
- 2022 Expedition Max Limited Stealth Performance
Not likely. As someone who's worked in those positions at similarly sized corporations I can tell you no one of significance ever saw your email. If one ever did get past my staff and through filters -- at best I would forward them.
In the best of circumstances, some type of leadership support staff would have communicated with you and then forwarded that communication over to whomever they thought was the right person to deal with the contact.
I emphasize thought because inside these corporations even people who've worked there a decade or more may not know the correct person or group to forward such a request to. Even if they've done it a thousand times before.
The proper contact to get traction is your dealer -> zone rep. Maybe, maybe you could find out who your zone rep is and get traction but I even doubt that. Ford has hundreds of thousands of customers a year -- they've built plenty of systems to filter and process customer contact.
My bet would be whoever you were communicating with forwarded your contact to Ford Marketing who put a ticket in the system that probably filtered over to whatever their scheduling process is. You'd likely have gotten the same results from getting a good contact at Ford Marketing.
Just my guess...
Actually I think it does make a difference and it does work. My truck is in production right now and it had been rescheduled 10 times after waiting since July of last year. I was frustrated and actually saw @dudewheresmytruck post about emailing executives, so I figured I’d give it a shot. My last 2 reschedules i was set for 5/30 and then moved to 6/16. An executive from the Dearborn office called me and gave me her personal number and said she would contact the scheduling department and get me built… less than a week later i am in production (before the 5/30 or 6/16 pushed back dates). With multiple members having the same story, I don’t believe it’s coincidence.
