Globalhawk you should be in detail getting cleaned up, thanks for the nice words. We do go above and beyond for our customers, i treat every veh like its my own or like my family would be in it. We make mistakes but we do absolutely everything we can to take care of our customers. You will love the Tremor i'm sure. You are correct most of the time all you will hear about anything is the negative, I would like for most to understand almost 95% of the time when we see you guy's, gal's your probably already pissed off if you are having to visit a service dept. It goes along way to be nice and understanding with the service dept and ALOT of the times we have to do what Ford says and when they say it, they are in charge. And always remember if it's mechanical it is subject to failure at any given moment, i hear all the chatter about this or that breaking and trust me every brand has failure. I will help anybody as much as i can if anyone has any questions with there rigs.