Issue w/ Sync3 Bluetooth/CarPlay calls: microphone volume

[modified]

Thanks to @legmar for telling me about the updates on this thread last night at the Cedar Park Tremor meet up.

I finally updated my truck today to the latest version of Sync3 and it has fixed the dreaded apple carplay/mic problem!

 

[Legmar]

Thanks to @legmar for telling me about the updates on this thread last night at the Cedar Park Tremor meet up.

I finally updated my truck today to the latest version of Sync3 and it has fixed the dreaded apple carplay/mic problem!

View attachment 38147

Woo hoo!!!! So excited it worked for you.

 

[TremorTim]

I have my Tremor for about 9 weeks now and running Bluetooth or CarPlay callers state my microphone level is extremely low almost unintelligible. Does anyone have these issues? It’s to a point where I can’t make calls through the sync system Bluetooth or CarPlay. I tried master reset and it doesn’t make a difference.

Same issue here. Bluetooth sounds great but plugged into USB for Carplay nothing but complaints.

 

[Vigilance247]

Same issue here. Bluetooth sounds great but plugged into USB for Carplay nothing but complaints.

Updating the Sync 3 fixed my issues.

 

[BigJack601]

Anyone else have problems, while using Bluetooth for calls, with the audio sounding good and then suddenly crackling/static/voices distorted?

 

[Andreas Vasquez]

I have my Tremor for about 9 weeks now and running Bluetooth or CarPlay callers state my microphone level is extremely low almost unintelligible. Does anyone have these issues? It’s to a point where I can’t make calls through the sync system Bluetooth or CarPlay. I tried master reset and it doesn’t make a difference.

I Have this same Apple CarPlay issue as well. I was trying to schedule routine maintenance with the the dealer I purchased the truck from. Service adviser said “sorry sir, I can’t hear you” I had to yell to add that to that to the task list as I had forgotten about how irritating it is.

 

[ccw]

I Have this same Apple CarPlay issue as well. I was trying to schedule routine maintenance with the the dealer I purchased the truck from. Service adviser said “sorry sir, I can’t hear you” I had to yell to add that to that to the task list as I had forgotten about how irritating it is.

Have you updated your Sync system recently? I remember somewhat recently it was brought up here on the forum that a Sync 3 update fixed that issue, so give that a shot if you haven't already.

 

[Andreas Vasquez]

Have you updated your Sync system recently? I remember somewhat recently it was brought up here on the forum that a Sync 3 update fixed that issue, so give that a shot if you haven't already.

it actually had a recall completed on the Synch system recently

 

[ccw]

it actually had a recall completed on the Synch system recently

Do you know if that involved updating the software, though? Just want to be 100% sure, because multiple folks were having good luck with the software update fixing the quiet mic issue.

 

[Andreas Vasquez]

Do you know if that involved updating the software, though? Just want to be 100% sure, because multiple folks were having good luck with the software update fixing the quiet mic issue.

I would assume but we all know how that goes, good point, I’ll try it and report back.
Thanks

 

[ccw]

I would assume but we all know how that goes, good point, I’ll try it and report back.
Thanks

Sounds good! Keep us posted, but hoping it works!

 

[Dan Hicks 2]

Once I finally got it to update, MAJOR improvement.
No more complaints of low volume when in CarPlay.
Bluetooth can still be a bit choppy for me.

 

[Andreas Vasquez]

Sounds good! Keep us posted, but hoping it works!

@ccw software update did the job, no more Apple Car Play issues, thanks

 

[ccw]

@ccw software update did the job, no more Apple Car Play issues, thanks

Yay! So glad to hear it worked!