Ironman, I ordered this, and mine was in a sealed box in the back seat... my salesman, opened the box with me and took everything out, went through it to ensure it was all there... he packaged it back in the box and back in the back seat it went. I have not installed it as of yet.. Further, my winch was NOT included, and I did have to wait for the salesman to track it down for me, which took about a week, and they did the install and gave me a loaner while they took care of that piece. Sorry you having these issues, should not happen, let alone at this price point... Hope you get it resolved quickly.. ask them for the Ford Rep phone number.. that should move them..