-
Featured
- OP 🔹
- #41
Trigger Warning: I talk about powder coating in this post 
Packaging is the last thing the customer sees before they get the product, and it's a step that took us way longer to get right than I expected.
When we first started shipping, our biggest problem wasn't padding — it was finding boxes that actually fit. A skid plate is an awkward shape, and trying to pad one inside a box that's slightly too big is a losing battle. No matter how much filler you stuff in there, the plate finds a way to move.
We went through a handful of iterations trying to make off-the-shelf boxes work. Eventually we just bit the bullet and ordered custom boxes built for our plates. That was a game changer. Once the box actually fit the part, everything else got easier.
Since then we've cycled through a few packaging suppliers and upgraded to thicker, stronger boxes. The plates aren't light, and a box that was "good enough" for one order isn't always good enough after a carrier gets done with it.
Powder coating added a whole new challenge. The corners and edges are where damage shows up first, and once powder coat chips, there's no easy fix on the customer end. Pipe insulation ended up being the answer — slits cut down one side, slipped over the edges of the plate. Cheap, fast, and it actually works.
We're still tweaking the process. Every batch we ship teaches us something small, whether it's how to stack boxes more efficiently or which corners need extra protection. I don't think packaging is ever really "done".
What's the worst shipping damage you've seen show up at your door? I've heard some horror stories — curious what you've all received.
Packaging is the last thing the customer sees before they get the product, and it's a step that took us way longer to get right than I expected.
When we first started shipping, our biggest problem wasn't padding — it was finding boxes that actually fit. A skid plate is an awkward shape, and trying to pad one inside a box that's slightly too big is a losing battle. No matter how much filler you stuff in there, the plate finds a way to move.
We went through a handful of iterations trying to make off-the-shelf boxes work. Eventually we just bit the bullet and ordered custom boxes built for our plates. That was a game changer. Once the box actually fit the part, everything else got easier.
Since then we've cycled through a few packaging suppliers and upgraded to thicker, stronger boxes. The plates aren't light, and a box that was "good enough" for one order isn't always good enough after a carrier gets done with it.
Powder coating added a whole new challenge. The corners and edges are where damage shows up first, and once powder coat chips, there's no easy fix on the customer end. Pipe insulation ended up being the answer — slits cut down one side, slipped over the edges of the plate. Cheap, fast, and it actually works.
We're still tweaking the process. Every batch we ship teaches us something small, whether it's how to stack boxes more efficiently or which corners need extra protection. I don't think packaging is ever really "done".
What's the worst shipping damage you've seen show up at your door? I've heard some horror stories — curious what you've all received.

