Sorry to hear you lost a trans so soon. The ten speed is relatively new so did they replace it due to lack of parts? Is your truck a 2020? What motor?
[resolved] Turbo Failure - Ford not covering
- OP 🔹 cmack25
- Start date
We have more than 17k miles on our 350 diesel Tremor with 5th wheel package that we took delivery of new in late February. We just got back from Moab (24 hours drive one way) hauling our 36 ft RV effortlessly. No issues.
There's more to this story. A dealer (even if they're not the selling dealer) has no incentive to deny a claim - unless it's indeed not a factory issue - or they just don't want the work. Even then, it's easier to send the customer back to the selling dealer vs. denying the claim. Denying a claim is a big statement.
That’s crazy ?? b waiting to see how this plays out
- Feb 19, 2020
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This is the same scam contractors, disaster recovery, and home improvement businesses use. They tell you "well work with your insurance company for you", they bill for all the work....then they present you a bill for all the stuff they say is not covered (even though your insurance already paid for it). This dealer was going to charge you and bill ford under your warranty....no doubt in my mind!!
This is not entirely true.
Dealers do not make the same money per hour for a warranty claim, they also do not make the same on parts. If a dealer is selling all the non warranty work to keep their service department full, then taking on warranty claims makes them less profitable.
This is a fact, and while I would not call it an "incentive" it is a reason that dealers might not want to do warranty work, and if this is a 2 week labor job ( 80 hours ) that's less profit they make on every hour.
If it is 10 dollars an hour less X 1 staff member X 160 Hours ( work hours in a month ) that is 1600.00 in revenue they lost ( opportunity ,,loss ), take that single month and X 11 ( months in a year - 1 month for vacation and sick time ) that's 17,600.00 a year of potential revenue the dealer failed to realize. Now take this and X by how many mechanics..... @ 10 mechanics now we are talking numbers.
However I suspect there might be more to the story as well.
Ford would not ( or at least I hope they would not) simply deny the warranty claim to the dealer with no reason other than outside influence. They would deny it as outside influence for the following reasons..... ( list reasons ) maybe after market air intake installed or installed incorrectly thus effecting the turbo in this way or that way.
Ford wants happy customers, dealers want happy customers.
Might the local dealer be fucking around with this guy because he engaged them in sales and said ahah, they will sell me a tremor 250 miles away for 500 dollars cheaper I am going there. Then now taking it into the local shop for service and a human element is in place, that could happen as well.
I am extremely interested in this thread. If they only modification done to this truck was in fact the train horn, and it was installed correctly off the uplifter switches. Then this turbo should and eventually will be replaced under warranty.
Every other issues reported in this forum is followed up by how ford stepped up to make it right. ( at least the ones I have read ).
So I am hoping for this guy, that this ends the same. Worse case is the local dealer is petty, and they are not submitting the claim or not submitting correctly because they didn't get the original sale.
This guy needs to call AAA or use any of the zillion credits cards that have tow service or whatever and just have it towed to the dealer he purchased from 250 miles away OR goto a second dealer closer for a second opinion, unless he worked all local dealers against each other for the sale AND they all refuse to do warranty work because they lost the sale. The cost of that tow would be peanuts compared to this problem and the aggravation. Then if they also refuse and there was truly no modifications to the truck, and this is a part covered by the standard warranty, leave the truck there , stop making payments, and get a lawyer.
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Updates? Is it at your purchase dealer?
There has to be more to this story. The dealership and ford has to give you a valid reason and I suspect they found tampering
- OP 🔹
- #111
Thanks, detective Joe, but they didn't find tampering because there was none. I wouldn't even know how to tamper with it if I wanted to but I understand your questioning that. No tampering was found and they agree 100%. Here is what they asked: what was wired to the Aux 1 switch and that was the train horn and they said that would have nothing to do with it and then they asked if I had checked or fiddled with the air filter - which I absolutely did. I didn't snap one of the latches all the way back but that was after the truck went in to low power mode when I was looking things over and they fully agreed with that as well as not being an issue since it was after the fact.
The update for today is that although Ford denied my tow last night, they somehow managed to send a tow truck today and took it to my original dealer. I called and asked about the change of heart and they were unaware they did that which is comical. As usual at this point, nothing surprises me but I am glad it is there! The dealer called me and said they have the truck and and are working on it now so things look pretty good! Thanks for all the feedback and support.
So after it went low power mode you checked unsnapped and fiddled the air filter and box? Was there a reason for this?
Also I don’t believe anyone is questioning what you did. They are questioning what the dealer said to you that you are not sharing us.
The dealer and Ford need to provide you with a reason why they are not covering it. What was the reason for denied claim weather it’s accurate or not why would not share that? That’s what the question is.
Also I don’t believe anyone is questioning what you did. They are questioning what the dealer said to you that you are not sharing us.
The dealer and Ford need to provide you with a reason why they are not covering it. What was the reason for denied claim weather it’s accurate or not why would not share that? That’s what the question is.
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- OP 🔹
- #114
It was one a few a few things a non-mechanic like me knows to check out. Add belts and the dipstick and I'm about at my capacity. If it had a reboot button I'd have tried that too but I couldn't find that.
- OP 🔹
- #115
Revised response since you edited your post. "Outside Influence" was the reason but they cannot define what that is because they don't know. Water, rodent, rocks, terrorist, act of God, etc... None of those were issues that I am aware of and there was no evidence of tampering or sabotaging my own truck which pisses off the conspiracy folks I know. It's at the other dealer now and they aren't questioning it and are in the process of fixing it so I'm not raising hell with the first place because I don't think I need to -- and I'm probably too laid back which can be a fault at times I suppose. Thanks for all the responses!
So you think the “You didn’t buy it from this dealer so we’re gunna try to screw you over in the service department” theory someone mentioned is a possibility? Makes you wonder if the few hundred we save buying from a dealer 100+ miles away is worth it.
Either that, or it was a sketch dealer to start with, and they would have tried to screw you in the ordering process if they had the chance too.
Either that, or it was a sketch dealer to start with, and they would have tried to screw you in the ordering process if they had the chance too.
- OP 🔹
- #117
I don’t think so at all but I might be being naive. I have local friends that suspect that for sure but my experience was that were very professional and seemed like they wanted to help but couldn’t/wouldn’t for some reason.
They needed to share why ford said no. Outside influence is not why they denied.
- Aug 23, 2020
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We are all here to help each other out. No way, anyone trying to make you out to be hiding something. We all feel your pain, frustration, and anger my Man. Everyone on this site are hoping for a reason FORD would screw someone over and are also worried that they might find themselves in the same boat.
So It’s All Good With The Inquiry Over What The Heck Is Going On.
Understand My Brother.
Hope This Really Works Out. It Has To
You And Your Situation Are Included In My Morning Prayers.
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??????❤?If I got stuck with a $7K repair bill on a brand new truck that clearly should be covered under warranty I'd be facing a really tough decision. Drive it through Ford's corporate office at max speed kamakaze style, or dump it in a ravine and report it stolen.
