- Joined
- Jun 23, 2020
- Messages
- 27
- Reaction Points
- 92
- Location
- Nashville, TN
- Current Ride
- 2020 F-250 Tremor
Hi all,
I have a 2020 6.7 Tremor with 2K miles and on Tuesday, I had my truck randomly go into "Reduced Power Mode" and the truck barely ran once that happened. I promptly took it to the dealer and today I finally got the diagnosis. I have a damaged turbine and it was damaged by who knows what but I was told it would cost me $7,000 to fix/replace and it wasn't covered under warranty because it "wasn't a manufacturer defect". I was BLOWN AWAY to say the least to hear this. My service adviser was great and fully understood my surprise and frustration. I then called Ford customer care and outlined my issue and asked for help. They were very nice and attentive and offered to call the dealership and subsequently told them to submit a warranty request and see if it gets approved. I've been told we should know something early next week.
I candidly can't believe that I even have to fight for this and wait for a decision. It is a brand new truck and clearly a warranty issue. Its blowing my mind that this wasn't immediately repaired and I am having to argue with them over this. Its not like I cracked open the sealed box and threw rocks in there...something clearly is wrong and now I am helpless and hoping someone approves the request so they can order the parts and schedule a repair or I am screwed.
If that's the case, I will be getting rid of it and making sure people know this story. I am hopeful that Ford will do the right thing and repair it under warranty, and promptly. Meanwhile I will be without my truck for a few weeks while these games are played which is extremely frustrating. I'll let you know how it ends up but just sharing as an FYI as there could be a bigger problem out there.
It's a shame because I loved the truck for the few months I have owned it. I hope that keeps on and I get it back in working order covered under warranty.
I have a 2020 6.7 Tremor with 2K miles and on Tuesday, I had my truck randomly go into "Reduced Power Mode" and the truck barely ran once that happened. I promptly took it to the dealer and today I finally got the diagnosis. I have a damaged turbine and it was damaged by who knows what but I was told it would cost me $7,000 to fix/replace and it wasn't covered under warranty because it "wasn't a manufacturer defect". I was BLOWN AWAY to say the least to hear this. My service adviser was great and fully understood my surprise and frustration. I then called Ford customer care and outlined my issue and asked for help. They were very nice and attentive and offered to call the dealership and subsequently told them to submit a warranty request and see if it gets approved. I've been told we should know something early next week.
I candidly can't believe that I even have to fight for this and wait for a decision. It is a brand new truck and clearly a warranty issue. Its blowing my mind that this wasn't immediately repaired and I am having to argue with them over this. Its not like I cracked open the sealed box and threw rocks in there...something clearly is wrong and now I am helpless and hoping someone approves the request so they can order the parts and schedule a repair or I am screwed.
If that's the case, I will be getting rid of it and making sure people know this story. I am hopeful that Ford will do the right thing and repair it under warranty, and promptly. Meanwhile I will be without my truck for a few weeks while these games are played which is extremely frustrating. I'll let you know how it ends up but just sharing as an FYI as there could be a bigger problem out there.
It's a shame because I loved the truck for the few months I have owned it. I hope that keeps on and I get it back in working order covered under warranty.