Damn good info. I tried the original way and found out like you there weren't quite enough pauses on an iphone lol. Thanks for posting this!
Rail Car Tracking
- OP 🔹 Jolagues
- Start date
Damn good info. I tried the original way and found out like you there weren't quite enough pauses on an iphone lol. Thanks for posting this!
Is there anyone out there that can provide a rail car number with a VIN? Let me know if you can help a friend. She received a Ford e-mail notice that their Hybrid Maverick is built and the dealer will not share the rail car number so she can track it. I'm going to have her try Ford Chat but want a back-up plan.
This is the same dealer that my son got his Maverick from. They wouldn't share his either and said they would tell us when it got there. We tracked his and knew when it got to the dealer. They claimed they didn't have it and had it up for sale with a $12,500 ADM. We showed them we knew they had it and bought it at X-Plan which was the original agreement. When we were there one of the salesman noted they had a waiting list and sold them with the mark-up if a customer did not pick it up within 72 hours of dealer delivery. Sure this was last Spring and prices have cooled but she's still worried about getting burned.
This is the same dealer that my son got his Maverick from. They wouldn't share his either and said they would tell us when it got there. We tracked his and knew when it got to the dealer. They claimed they didn't have it and had it up for sale with a $12,500 ADM. We showed them we knew they had it and bought it at X-Plan which was the original agreement. When we were there one of the salesman noted they had a waiting list and sold them with the mark-up if a customer did not pick it up within 72 hours of dealer delivery. Sure this was last Spring and prices have cooled but she's still worried about getting burned.
Your dealer sales manager has it as well. I would call ford customer support and ask. If in Chicago they have a rail car number.
Yep. Ford Chat on their web page was the way to go. She didn't even know why she was asking for or why but was able to send me a screen shot of what they wrote to her. Now she's got the Union Pacific phone number in speed dial.
Right, it says chat. Has the hours, but no option to actually chat.
Try a different browser
Lol…yea…here’s the good part…at some point for whatever reason you will lose track of where the car is at…. Then weeks later it might show up at a rail yard somewhere close to the region you order the truck…then it will sit forever how long for a truck to pick it up and drop it off at the dealership. Enjoy the final part the
show of how this process of ordering a truck can be..I did. Several times. Firefox and Chrome.
Has anyone gotten a rail car number from Ford lately? My dealer said they cannot see it and Ford Chat told me they are no longer giving that information out due to problems they had with people showing up at rail yards.
I'm wondering if if I need to keep trying.
I'm wondering if if I need to keep trying.
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I seem to recall some info about dealers changing from the Vehicle Visibility Report to something else. Possibly they don't get the same info stream through that??
I got a rail car number today but it had something unexpected. From Ford Chat.
"Railcar #TTGX702640 (Norfolk Southern Corp ) from Ramp 8P, Shelbyville, Mc, KY."
Anyone know how to track something that originates on Norfolk Southern?
Tracking on CSX is pretty easy. I never tried anything that originated on Norfolk Southern. Their web page seems to require a log in. I thought everything originated on CSX but CSX's last status has the car released to customer in October so that does not appear to be so.
From their web page.
Visit AccessNS
"Railcar #TTGX702640 (Norfolk Southern Corp ) from Ramp 8P, Shelbyville, Mc, KY."
Anyone know how to track something that originates on Norfolk Southern?
Tracking on CSX is pretty easy. I never tried anything that originated on Norfolk Southern. Their web page seems to require a log in. I thought everything originated on CSX but CSX's last status has the car released to customer in October so that does not appear to be so.
From their web page.
Monitoring Shipments
AccessNS provides secure web-based customer service applications to registered customers. For information about these applications, contact Customer Service at [email protected] or 800-635-5768.Visit AccessNS
- Staff 🛡️
- #155
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You should be able use the CSX touchtone phone tracking for the other carriers the rail car transfers to. At least that worked for previous model years...
I was told for that to work it to start out on CSX. This one started out on Norfolk Sothern. I was told they all started out on CSX but that is apparently not the case anymore.
Here is what CSX has to say. Call it. (800) 235-2352 ,,,1,,81814192,,,702640,,,##
They released it October 6.
- Staff 🛡️
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Yep that used to be the case but I suppose things change... Bummer
I found this for Norfolk Southern. If someone else ends up on them they can try it too. Call (800) 635-5768 and follow the prompts.
The car Ford gave me, TTGX702640, should be this. +1 (800) 635-5768 ,,,,,,2,,,,2,,,,8849#,,,702640#,,,,1. It's currently returning no status but makes it's way through the prompts. I'll try again in a day or two.
#Jolagues explained how to get through the prompts by setting up a speed dial and now I'm hooked trying to figure it out.
- Dec 28, 2021
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Updated December 2023 CSX Railcar tracker speed dial - for me more options were available on the automated service, so additional speed dial characters were required to make it work.
I'll insert my speed dial code below (you may wish to add a comma here or there especially if you have a slower connection, I used the absolute minimum number of pauses on my speed dial).
My vehicle was on a BNSF railcar but apparently multiple rail companies use the CSX tracker service regardless of company or rail line.
Speed Dial: 1-877-744-7279,2,1,3,,1,(alpha code for rail company),,,(rail car number),,,##
For my particular vehicle, the rail car was "BNSF301125" That translates to:
1-877-744-7279,2,1,3,,1,22627433,,,301125,,,##
The "##" tells the automated service that you have no more rail car numbers to add - you are done with your entry.
Add commas here and there if your phone system needs a longer pause. The above was optimized for maximum speed on my phone system. The call would go through 9 times out of 10.
TIP: This speed dial seems to work best if you mute your phone mic pick-up. The automated system apparently listens for audio responses. Sometimes my call would go "sidewise" if the phone microphone picked up background voices despite using the keypad for selecting options.
Once you have the speed dial set up it is kind of fun to call every few hours to see where the train goes. Half the locations are names that don't show up on maps or lists of cities - but if you have the time and are REALLY curious you can go online and find a listing of rail yard names by state.
I'll insert my speed dial code below (you may wish to add a comma here or there especially if you have a slower connection, I used the absolute minimum number of pauses on my speed dial).
My vehicle was on a BNSF railcar but apparently multiple rail companies use the CSX tracker service regardless of company or rail line.
Speed Dial: 1-877-744-7279,2,1,3,,1,(alpha code for rail company),,,(rail car number),,,##
For my particular vehicle, the rail car was "BNSF301125" That translates to:
1-877-744-7279,2,1,3,,1,22627433,,,301125,,,##
The "##" tells the automated service that you have no more rail car numbers to add - you are done with your entry.
Add commas here and there if your phone system needs a longer pause. The above was optimized for maximum speed on my phone system. The call would go through 9 times out of 10.
TIP: This speed dial seems to work best if you mute your phone mic pick-up. The automated system apparently listens for audio responses. Sometimes my call would go "sidewise" if the phone microphone picked up background voices despite using the keypad for selecting options.
Once you have the speed dial set up it is kind of fun to call every few hours to see where the train goes. Half the locations are names that don't show up on maps or lists of cities - but if you have the time and are REALLY curious you can go online and find a listing of rail yard names by state.
- Oct 18, 2023
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I just did it from memory. Kept me from spamming them as much
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