No.
Although I empathize with the idea of refraining from speaking negatively about another business, especially as a fellow business owner, because at the end of the day, we're all human and prone to mistakes, this stuff has to get out there to avoid this shady behavior from happening. We can certainly get busy, become overwhelmed which may lead to appear careless, but by the same token, we should be allowed the chance to correct our mistakes, a chance to learn from our mistakes and this the only way sometimes.
I've always been told clients are always right even though I rightfully DISagree but just this week I got a taste of that medicine when I had to sit in front of a great client who felt the need to "chew me" out, because he didn't fully understand our work process, in which case I feel I should not be held liable for his lack of understanding but I had to bite my lip and pretend that he was "right." We are paid to provide a service not educate you on how our work gets processed.
Case in point, I am going through two very similar cases as we speak:
One as a dissatisfied client of a business (much like you all, with the same level of irresponsibility from the shop) and the other as a service provider for a local off-road shop that we were clients for. I've been unsure as to how to handle these situations but I should sure would love to be able to disclose what they have put me through. Businesses that treat their clients poorly, as you described, should be called out to prevent others from facing similar issues. Just as we recommend businesses for stellar service, we should also be able to condem them for getting a failing grade. Word of mouth shapes reputations, and businesses that fail to uphold their commitments shouldn't be allowed to treat potential new costumers alike.
If you can help me avoid a headache, please let me know, and others in the area should be informed as well. After all, it's a business, and they certainly aren't hesitant to take your money, which in this game comes in large amounts.
The other case is where we (our survey business) was a client for an off-road shop who's worked on our company truck in the past. They learned what we do as a business and one day out of the blue, they reached out that they need our services. Great I thought until we're on month #2 of trying to collect our payment for our services. While I’ve tried to follow up respectfully and maintain patience, I’m on the verge of publicly addressing this issue, though part of me feels it may not be the right approach. They have blatenly ignored all of our past due invoices. I could keep going but want to refrain from providing any further details until I can decide how to handle this professionally, despite their lack of professionalism.
Feedback is incredibly important in today’s world and often speaks louder than price when it comes to quality.
It has become so natural in our lives now that every product allows for reviews which can at times be so vital in the decisions we make, should we give them our business or look elsewhere?
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