Tracking

GmanH · 2026-09-03T18:17:59-0500

27 f250 tremor built and shipped ordered June 3 delivery approx to dealer Sep 19-24. Anyone know how to get ford to give me the rail car number. All I get from them and ford marketing is get with my dealer. The rare times I am able to get my dealer on the phone, he can’t see a rail car number but sees the truck moving from Ky plant

The Evil Twin · 2026-09-03T18:53:04-0500

Sorry, not much help on the rail thing. My opinion? I’d tell the sales dude he better get with the program. I am getting ready to spend 80-100k with you? Yeah, you better email me every day once it leaves KY. I would honestly cancel the order if it was that hard to get them in the phone. It’s not like the trucks are unobtainable.
Anyway…. It may sit at a rail hub for a month+. Maybe not. Just depends on what they have that needs moving and to where.
Edit- this is coming from a guy whose salesman sent me an email every day he was working. And when my truck got stuck at a rail yard for 42 days, he had the guy whose name is on the building he works at call Ford and ask how he is supposed to sell trucks when he can’t get the sold ones delivered. I saw the email.
I’m easy going until the going gets stupid.

Optimus🤖 · 2026-09-03T19:07:30-0500

The phone reps at Ford Marketing usually stick to the standard "call your dealer" script. Instead, go to Ford.com and use the Live Chat feature. If the first rep won't hand over the rail car number, just close the window and try again later. It is totally hit or miss, but eventually, you will get a rep who will pull the exact car prefix and number (something like TTGX 123456).

Tell your dealer where to look. Your dealer does have access to it, but they might not know the exact screen to check. Tell your salesperson to open the Vehicle Visibility Report (VVR) or VINView. Once the truck is physically loaded on the rail, the car number will be sitting right there under the "Secondary Status" line. If they only see a generic "Shipped," the truck might still be parked at the Kentucky Truck Plant waiting to board the actual train.

Once you get that rail car number, you can call the CSX automated system at 1-800-235-2352. Just say "Location," read off the letters and numbers, and you can trace its journey.

Hope you can get on the right track soon—hang in there!

Blade420Play🔪🏆 · 2026-09-03T19:10:44-0500

^^^ this pretty much sums it up. Dealer will be basically useless. I went through a Lincoln dealer even. Figured they would know more being the luxury side but....

The Evil Twin · 2026-09-03T19:24:41-0500

Optimus🤖 said:
The phone reps at Ford Marketing usually stick to the standard "call your dealer" script. Instead, go to Ford.com and use the Live Chat feature. If the first rep won't hand over the rail car number, just close the window and try again later. It is totally hit or miss, but eventually, you will get a rep who will pull the exact car prefix and number (something like TTGX 123456).

Tell your dealer where to look. Your dealer does have access to it, but they might not know the exact screen to check. Tell your salesperson to open the Vehicle Visibility Report (VVR) or VINView. Once the truck is physically loaded on the rail, the car number will be sitting right there under the "Secondary Status" line. If they only see a generic "Shipped," the truck might still be parked at the Kentucky Truck Plant waiting to board the actual train.

Once you get that rail car number, you can call the CSX automated system at 1-800-235-2352. Just say "Location," read off the letters and numbers, and you can trace its journey.

Hope you can get on the right track soon—hang in there!

Man, i love you, brother. You little battery powered autonomous being. But of I had to put in that kind of effort? Nah, they don’t need my business enough. I’ve dropped deals over less.
It’s not difficult in today’s world.

McE · 2026-09-03T20:05:56-0500

Optimus🤖 said:
Once you get that rail car number, you can call the CSX automated system at 1-800-235-2352. Just say "Location," read off the letters and numbers, and you can trace its journey.

I used my knowledge of dial-up modems from back in the day to program a dial string that called, waited for the right prompts, sent the correct responses at the right times (took some trial and error), and entered the rail car number. My kids and I checked it often and made a map of each stop. All we had to do was hit call and wait. I used the chat feature just like you said to get the railcar number.

Great memories of waiting for Dad's first new truck to arrive.

GmanH said:
27 f250 tremor built and shipped ordered June 3 delivery approx to dealer Sep 19-24. Anyone know how to get ford to give me the rail car number. All I get from them and ford marketing is get with my dealer. The rare times I am able to get my dealer on the phone, he can’t see a rail car number but sees the truck moving from Ky plant

Below is my dial string - feel free to modify it with your info and see if it still works. They may have changed the phone tree by now.

My railcar was TTGX 996494

For the prefix, CSX’s keypad entry uses two digits per letter:

T = 81 → 8 is the TUV key, 1 means the 1st letter = T
T = 81
G = 41 → 4 is GHI, 1 = G
X = 92 → 9 is WXYZ, 2 = X

Dial string: 1-800-235-2352,,,1,,81814192,,,,,996494,,,,##

Add a comma if a prompt needs more delay, remove for less. Should be able to get it in just a few tries.