Shame on Ford and their Phony Military Recognition Program

[Nu2SDF350]

I wanted to share my experience with Ford Corporation during my recent 2027 F350 Lariat purchase which I had placed a retail factory order on 23JUN26. As Ford has continuous, ongoing public offering purchase incentives for Military, First Responders, etc., I was able to claim and was awarded a certificate by Ford to use for my 2027 F350 purchase.

When my X-Plan truck was delivered, my dealer informed me that Fords Smart/VINCENT database rejected my certificate stating solely, it was not valid for 2027 model year vehicle purchases. Using the X-Plan, I had Price/Incentive protection, so the timing was not an issue, it was just about 2027 use. I thought, wow, must be a mistake, Dealer agreed. They did their due diligence thinking it would be corrected. But no, Ford would not honor their own certificate stating is was NOT applicable for 2027 vehicles.

I assume my Dealer knew Ford HQ was screwing me, so my Dealer stepped up and gave me $1K out of their own pocket in the form of 200,000 Ford Pass "Goodwill" points which were immediately used as a equivalent $1k off of the selling price for me. So I'm good with my outcome but leave now knowing Ford is not what I thought it was. I hope they come around and see what they did and at least now correct and award my dealer the refund.

 

[KR3]

Glad your dealership took care of you, and you have the evidence to back it up. X-plan could be why the discount was rejected. They don’t let you stack discounts in certain situations.

 

[mrmag00]

Good deal on the dealership for stepping up.

 

[Nu2SDF350]

Nope, has nothing to do with the X-plan, stacking or any other reason. Dealer had gone back and fourth with the Incentive HQ group for 2 days, I'm told repeatedly it is just because Ford states it does not apply to 2027MY.

Since I was made whole by the Dealer, I'm good. It just kind of makes me laugh about how Ford handles a simple issue like this, written in B&W, and figured others might want to know what they are capable of. I wonder if I go in for a known warranty issue, what happens when Ford can just say its not covered.