RockChalk
Tremor Fanatic
It was clear they were able to see what happened and when as they read out what they saw when I shared my VIN. Again, I only had one alert flash to my dash/ford pass app.They lied to you probably because they didn’t want to put the effort in to fixing and/or diagnosing the issue. The ford tool/software the dealer uses shows more than other tools do. They can see all that stuff and they just didn’t want to fix it because they could lie and get away with it. They’ll lie when there is a light on and say nothing is wrong or try to blame you for having something plugged into the cigarette lighter or some other bs excuse.
I am unsure how to progress to asking them to look deeper as the last thing I want is to know they’ve seen something but refuse to “diagnose” without an active alert.