Gottabecampin
Tremor Member
I'm having a Transmission problem with my 20 that has been documented via a TSB. Feeling confident that I purchased the Ford premium ESP, I dropped my vehicle off at the dealership (after a 6 week wait) to get the trans fixed. Let me tell you, it's been a 
show. Dealer and Ford ESP go back and forth for several days on what they are going to do about it. Dealer wants to replace whole trans, Ford ESP wants it rebuilt with hard to find parts. Four days go by and I call the ESP to find out what the hold up is. After all, I purchased the FORD ESP not some third party BS. The person at ESP couldn't understand why I was upset that this repair was taking long and that "I didn't understand that it was a 9k repair" Me- Listen Scooter, do you understand that this is a $80k truck that I need. I bought the Ford warranty not the easy greasy plan. Let's get this thing moving ok. Ford ESP tells dealer to rebuild instead of replace. So fast forward to day 15. I call dealership to check on it. Dealer- So we replaced the parts and it is still not right. Me- Ok what's the plan? Dealer- IDK my only tech is out today. Me- So I getting tagged everyday for rental charge and no one is working on it? Dealer- Correct. Me- Reminds self that going thermonuclear will not help.
I'm not happy that I got a trans issue on a $80k truck with 70K miles BUT the Ford ESP adversarial attitudes has made the problem way way worse for their "customer" The dealer isn't faultless in this either.
Be warned that your ESP might not be what you think it is.
show. Dealer and Ford ESP go back and forth for several days on what they are going to do about it. Dealer wants to replace whole trans, Ford ESP wants it rebuilt with hard to find parts. Four days go by and I call the ESP to find out what the hold up is. After all, I purchased the FORD ESP not some third party BS. The person at ESP couldn't understand why I was upset that this repair was taking long and that "I didn't understand that it was a 9k repair" Me- Listen Scooter, do you understand that this is a $80k truck that I need. I bought the Ford warranty not the easy greasy plan. Let's get this thing moving ok. Ford ESP tells dealer to rebuild instead of replace. So fast forward to day 15. I call dealership to check on it. Dealer- So we replaced the parts and it is still not right. Me- Ok what's the plan? Dealer- IDK my only tech is out today. Me- So I getting tagged everyday for rental charge and no one is working on it? Dealer- Correct. Me- Reminds self that going thermonuclear will not help.I'm not happy that I got a trans issue on a $80k truck with 70K miles BUT the Ford ESP adversarial attitudes has made the problem way way worse for their "customer" The dealer isn't faultless in this either.
Be warned that your ESP might not be what you think it is.
