Best price on new tremor - Austin area

ChemLab

Tremor Buff
Joined
Oct 29, 2021
Messages
70
Reaction Points
99
Location
Austin, TX
It is the experience I've had. As for the warranty card, I've received at least twenty separate mailings, many taking the essential tone of the card I posted; it is harassment. It is my understanding that the solicitations, while not directly representative of the dealerships, are nonetheless sold customer data by individual dealerships. In the case of this dealership - my customer information was sold to a great many companies and I do not appreciate it.

Regardless of experience prior to the supply chain degradation, since then there is something about the volume of vehicles received, the priority with which the dealership is allocated orders, or perhaps simply issues of incompetence in the ordering department - I cannot say. What I can say is that I've been given the highest priority on each retail order. As I said, the first took seven months, the second has taken four months so far and not one time has the dealer reached out, or provided any information whatsoever. Four months and I have no VIN... I am aware I could harass the dealer, or reach out to Ford once again, as I did a month ago, but the experience has been so unpleasant, I'm reconsidering the purchase.

While your experience may vary, my experience is regarding the entirety of 2021, and illustrative of severe variance in customer care if nothing else. My truck, when it arrived, was missing several small options that were agreed upon at the time of order, noticed and promised at the time of delivery. I have had my truck for over two months and not one time have I received a post sale call or a response to the one text I sent requesting updates on my parts.

During the process I was told by my salesman that he considered me a friend, and we frequently spoke, when I called, about various topics surrounding the vehicle. Nonetheless, once the truck was delivered... There went the friendly conversation, and I've had exactly no contact since.

There are so many Tremors purchased in Texas, and so many that were ordered after, and delivered before, my own. Why take the chance? Choose a dealer with a strong reputation and quick delivery times and don't look back.
I just spoke with Daniel Leisey and he said to call and ask for him and he would straighten things out for you. I told him a quick summation of what you posted. Call him up!
 

Jericho

Founding Member
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Mar 8, 2021
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1,102
Location
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Military
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2021 Lariat Tremor 7.3L
I just spoke with Daniel Leisey and he said to call and ask for him and he would straighten things out for you. I told him a quick summation of what you posted. Call him up!

I appreciate your efforts. Perhaps I will, but a significant percentage of my experience is now behind me,

While I’m admittedly uncertain about the second truck, I know that complaining about the first, after the fact, will only put a spotlight on my salesman and his performance - regardless of the fact that it is the dealership itself that caused a large percentage of the negative experience.

That said, I stand by what I wrote. Regarding my overall experience with the dealership itself, their practices in terms of communication, ensuring customer satisfaction pre and post sale, was poor; to say nothing of the way my personal information seems to have been handled without my consent.

I feel like the genie is out of the bottle regarding the problems I’ve experienced. I don’t want a coupon, I absolutely don’t want anyone personally financially impacted, and regarding my data; Whats sold is sold.

IDK, maybe I’ve got my head up my ass and I’m just trying to avoid conflict. I’ll have to give it some thought.
 
Last edited:

ChemLab

Tremor Buff
Joined
Oct 29, 2021
Messages
70
Reaction Points
99
Location
Austin, TX
I appreciate your efforts. Perhaps I will, but a significant percentage of my experience is now behind me,

While I’m admittedly uncertain about the second truck, I know that complaining about the first, after the fact, will only put a spotlight on my salesman and his performance - regardless of the fact that it is the dealership itself that caused a large percentage of the negative experience.

That said, I stand by what I wrote. Regarding my overall experience with the dealership itself, their practices in terms of communication, ensuring customer satisfaction pre and post sale, was poor; to say nothing of the way my personal information seems to have been handled without my consent.

I feel like the genie is out of the bottle regarding the problems I’ve experienced. I don’t want a coupon, I absolutely don’t want anyone personally financially impacted, and regarding my data; Whats sold is sold.

IDK, maybe I’ve got my head up my ass and I’m just trying to avoid conflict. I’ll have to give it some thought.
We've all been there. Good luck on the second truck! Let us know how it turns out.
 
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