Best price on new tremor - Austin area

It is the experience I've had. As for the warranty card, I've received at least twenty separate mailings, many taking the essential tone of the card I posted; it is harassment. It is my understanding that the solicitations, while not directly representative of the dealerships, are nonetheless sold customer data by individual dealerships. In the case of this dealership - my customer information was sold to a great many companies and I do not appreciate it.

Regardless of experience prior to the supply chain degradation, since then there is something about the volume of vehicles received, the priority with which the dealership is allocated orders, or perhaps simply issues of incompetence in the ordering department - I cannot say. What I can say is that I've been given the highest priority on each retail order. As I said, the first took seven months, the second has taken four months so far and not one time has the dealer reached out, or provided any information whatsoever. Four months and I have no VIN... I am aware I could harass the dealer, or reach out to Ford once again, as I did a month ago, but the experience has been so unpleasant, I'm reconsidering the purchase.

While your experience may vary, my experience is regarding the entirety of 2021, and illustrative of severe variance in customer care if nothing else. My truck, when it arrived, was missing several small options that were agreed upon at the time of order, noticed and promised at the time of delivery. I have had my truck for over two months and not one time have I received a post sale call or a response to the one text I sent requesting updates on my parts.

During the process I was told by my salesman that he considered me a friend, and we frequently spoke, when I called, about various topics surrounding the vehicle. Nonetheless, once the truck was delivered... There went the friendly conversation, and I've had exactly no contact since.

There are so many Tremors purchased in Texas, and so many that were ordered after, and delivered before, my own. Why take the chance? Choose a dealer with a strong reputation and quick delivery times and don't look back.
I just spoke with Daniel Leisey and he said to call and ask for him and he would straighten things out for you. I told him a quick summation of what you posted. Call him up!
 
I just spoke with Daniel Leisey and he said to call and ask for him and he would straighten things out for you. I told him a quick summation of what you posted. Call him up!

I appreciate your efforts. Perhaps I will, but a significant percentage of my experience is now behind me,

While I’m admittedly uncertain about the second truck, I know that complaining about the first, after the fact, will only put a spotlight on my salesman and his performance - regardless of the fact that it is the dealership itself that caused a large percentage of the negative experience.

That said, I stand by what I wrote. Regarding my overall experience with the dealership itself, their practices in terms of communication, ensuring customer satisfaction pre and post sale, was poor; to say nothing of the way my personal information seems to have been handled without my consent.

I feel like the genie is out of the bottle regarding the problems I’ve experienced. I don’t want a coupon, I absolutely don’t want anyone personally financially impacted, and regarding my data; Whats sold is sold.

IDK, maybe I’ve got my head up my ass and I’m just trying to avoid conflict. I’ll have to give it some thought.
 
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I appreciate your efforts. Perhaps I will, but a significant percentage of my experience is now behind me,

While I’m admittedly uncertain about the second truck, I know that complaining about the first, after the fact, will only put a spotlight on my salesman and his performance - regardless of the fact that it is the dealership itself that caused a large percentage of the negative experience.

That said, I stand by what I wrote. Regarding my overall experience with the dealership itself, their practices in terms of communication, ensuring customer satisfaction pre and post sale, was poor; to say nothing of the way my personal information seems to have been handled without my consent.

I feel like the genie is out of the bottle regarding the problems I’ve experienced. I don’t want a coupon, I absolutely don’t want anyone personally financially impacted, and regarding my data; Whats sold is sold.

IDK, maybe I’ve got my head up my ass and I’m just trying to avoid conflict. I’ll have to give it some thought.
We've all been there. Good luck on the second truck! Let us know how it turns out.
 
I'm getting irritated with Mac Haik. About 3 weeks ago I asked for an update... Sales manager wasn't in to check. I figured ok, they'll get back to me and nothing. This morning I texted my sales rep and asked for an update and no reply. I never got an email from Ford, I have no way of checking my status other than calling Ford marketing. I get the feeling they'll be happy to take my 80k but fuck me in the meantime. Great service.
 
I'm getting irritated with Mac Haik. About 3 weeks ago I asked for an update... Sales manager wasn't in to check. I figured ok, they'll get back to me and nothing. This morning I texted my sales rep and asked for an update and no reply. I never got an email from Ford, I have no way of checking my status other than calling Ford marketing. I get the feeling they'll be happy to take my 80k but fuck me in the meantime. Great service.
Hmm. Hell, my production date was moved up a few days and my sales guy called me to let me know. Jeff Netherby is the new vehicle inventory manager. He will let you know.
 
Hello. New to the forum and getting ready to order a new tremor. Have a few questions.

Anyone in the Austin area recently order a new super duty and get close to invoice pricing?

Most of the dealerships I’ve spoken to stated msrp, but recently found out I can get x plan pricing with my Texas CCA membership. I just renewed it after being expired for a few months. It says 90 days min membership so I should be good by the time the truck comes in. I want to order this week but Just don’t want the truck to come in too soon and not be able to get x plan pricing.

Is the x plan pricing online the same as I’ll pay at the dealership? I don’t know if my sales guy just doesn’t know what he’s talking about but he said he can’t tell me x plan pricing until Ford schedules it and gives them an invoice. This was at Bluebonnet Ford in New Braunfels.
Fuck BBF in New Braunfels. They overcharged me for service work and will never go back. I went up the road and talked to Gabe at Griffith in San Marcos. I don't have x plan pricing or anything, just ordered my truck and will worry what it finally cost when it comes in. Plenty of other Ford dealers in the area. Find somewhere else. Lol
 
I've been happy so far with Bill Fick in Huntsville, I think they have free or low cost delivery to Austin area. Ordered 10/13, and was just notified delivery is expected by 12/7, but it is an XLT so the timing might be different for Tremors. Invoice pricing with free delivery. I expect the deal to go smooth, but if it goes sideways I'll update.
Following up on this - everything went pretty smooth. Small issue with pricing that was quickly corrected (seems like it was an honest mistake, but you never know). No surprise fees or anything, I didn't get anything hard in writing because it was 'nothing down' and figured I could just walk away if I was unhappy, so it is good to know that their word alone means something. I was expecting flat-bed delivery, but I guess "delivery" meant they would drive it to my house - which was fine and ultimately saved me 4 hours of driving, but I know some guys wouldn't like that. Overall, communication was good, delivery was fast, and price was right, so I would definitely recommend them to anyone in the area.
 
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