I just spoke with Daniel Leisey and he said to call and ask for him and he would straighten things out for you. I told him a quick summation of what you posted. Call him up!It is the experience I've had. As for the warranty card, I've received at least twenty separate mailings, many taking the essential tone of the card I posted; it is harassment. It is my understanding that the solicitations, while not directly representative of the dealerships, are nonetheless sold customer data by individual dealerships. In the case of this dealership - my customer information was sold to a great many companies and I do not appreciate it.
Regardless of experience prior to the supply chain degradation, since then there is something about the volume of vehicles received, the priority with which the dealership is allocated orders, or perhaps simply issues of incompetence in the ordering department - I cannot say. What I can say is that I've been given the highest priority on each retail order. As I said, the first took seven months, the second has taken four months so far and not one time has the dealer reached out, or provided any information whatsoever. Four months and I have no VIN... I am aware I could harass the dealer, or reach out to Ford once again, as I did a month ago, but the experience has been so unpleasant, I'm reconsidering the purchase.
While your experience may vary, my experience is regarding the entirety of 2021, and illustrative of severe variance in customer care if nothing else. My truck, when it arrived, was missing several small options that were agreed upon at the time of order, noticed and promised at the time of delivery. I have had my truck for over two months and not one time have I received a post sale call or a response to the one text I sent requesting updates on my parts.
During the process I was told by my salesman that he considered me a friend, and we frequently spoke, when I called, about various topics surrounding the vehicle. Nonetheless, once the truck was delivered... There went the friendly conversation, and I've had exactly no contact since.
There are so many Tremors purchased in Texas, and so many that were ordered after, and delivered before, my own. Why take the chance? Choose a dealer with a strong reputation and quick delivery times and don't look back.