What would you do?

[CRS250]

Ordered Tremor back in September from and old-line, local Ford Dealer. In October, the same dealership was bought by a larger chain dealer that I would never do business with. However, the salesman that I placed the order with is still there and has been really good to work with. That being said, I had received no status updates since October so I checked Ford's tracking site only to find out the truck had been delivered earlier this week. Go to the dealer website and find my special order listed for sale.....not cool. Was collecting my thoughts on what to say to them when I get an e-mail from salesman saying truck is in. I told him the truck was for sale on their website so why are you contacting me? He says something to the effect that this new operator lists everything that comes in but it is my truck and he will have it taken down because special orders should not be listed on their site. Well, this morning I check again and not only has it not been taken down, there are now pictures posted and the odometer shows the truck has been driven 14.3 miles since delivery. I placed the order and want the truck but I don't get "married" to vehicles and could just as easily walk.....Ford makes trucks every day. Just curious what others might think of this situation.

 

[Gumby]

If it is the truck that you ordered and you still want it go get it. 14 miles.....who cares....I put way more miles on cars, trucks, and motorhomes when I worked at dealerships and did PDI's for them.

 

[Jking]

Ordered Tremor back in September from and old-line, local Ford Dealer. In October, the same dealership was bought by a larger chain dealer that I would never do business with. However, the salesman that I placed the order with is still there and has been really good to work with. That being said, I had received no status updates since October so I checked Ford's tracking site only to find out the truck had been delivered earlier this week. Go to the dealer website and find my special order listed for sale.....not cool. Was collecting my thoughts on what to say to them when I get an e-mail from salesman saying truck is in. I told him the truck was for sale on their website so why are you contacting me? He says something to the effect that this new operator lists everything that comes in but it is my truck and he will have it taken down because special orders should not be listed on their site. Well, this morning I check again and not only has it not been taken down, there are now pictures posted and the odometer shows the truck has been driven 14.3 miles since delivery. I placed the order and want the truck but I don't get "married" to vehicles and could just as easily walk.....Ford makes trucks every day. Just curious what others might think of this situation.

Honestly, I would just go get my truck. All that really matters now is if it is what you ordered and the price is right. Next time you need one go some else, but I don't think you gain anything by walking away from buying what you want.

 

[Chris21667]

if it was 100 hundreds i would be pissed and i understand being mad at 14 miles i would be too but you ordered the truck for you .... i would make the dealer give you at least a free oil change because of it but get the truck.... do you want to wait another 2 to 3 months for a truck with 14 miles less?

 

[Spenda864]

Honestly, I would just go get my truck. All that really matters now is if it is what you ordered and the price is right. Next time you need one go some else, but I don't think you gain anything by walking away from buying what you want.

I agree with Jking. If it is what you want and the price is acceptable, get the truck. I wouldn't care if its up for sale or not. As long as they didn't sell it what's the difference... had they sold your truck and now you had to wait all over again, then I'd be pissed. I would ask why, if its your truck, they are letting people test drive it (if that's what they are doing)? Who knows, maybe they will throw in some floor mats or something for your trouble.

 

[CRS250]

I realize 14 miles is nothing, and not a real concern. I'm not one of those that demands no one touch their vehicle. I think my frustration comes from the fact that I have negative history with the dealership that made the buy-out and the fact they took pics and posted the truck for sale, before even letting me know the truck had arrived. I work in a service business where something like this could cost you a sale and so I loathe rewarding lousy customer service.

 

[Gumby]

If you ever get a car with 0 miles on it you should be very concerned. That means the dealership did not do their due diligence and do a pre-delivery inspection on it (PDI). I never saw a car come on the lot with 0 miles. The delivery process is not the guys at Mecum Auto Auction with white gloves pushing your car onto trucks and trains.

I would be pissed if I saw it advertised for sale though.

 

[jme-]

The dealer I'm buying mine from listed someone else's special order truck on their website - I asked my sales guy if someone backed out on it and he mentioned that it shouldn't have been put up on their site. Have to assume there may be some disconnect between the people that sell the vehicles and the processes of those who do PDI's, put them on their website, etc. Wouldn't consider it a big deal - and the miles could be a variety of different things and not necessarily people taking it out for joy rides. I saw one up in Wyoming that's brand new and had 50 miles on it. Could be circumstances around transit and things like that resulting in miles, etc. Again, wouldn't think much of it to be honest. If you want the truck, go get it.

 

[Yukon Bush Tremor]

I realize 14 miles is nothing, and not a real concern. I'm not one of those that demands no one touch their vehicle. I think my frustration comes from the fact that I have negative history with the dealership that made the buy-out and the fact they took pics and posted the truck for sale, before even letting me know the truck had arrived. I work in a service business where something like this could cost you a sale and so I loathe rewarding lousy customer service.

I worked in sales for Ford.

When my Special order Tremor arrived it still went on the website.

This is not abnormal.

Dealers place every truck that arrives on the website sold or not to generate leads and interest.

Even if someone called on your truck, and its sold, they still by putting it online had someone call in which now exposed them as a buyer and the sales team just needs to find another suitable truck.

This is nothing but a good sales practice and in no means Non Service minded.

The 14 miles is nothing and trucks regularly roll off the transports with more.

If its right truck, just put aside your biases of the dealership ownership and go get your truck.

 

[t_jolt]

I realize 14 miles is nothing, and not a real concern. I'm not one of those that demands no one touch their vehicle. I think my frustration comes from the fact that I have negative history with the dealership that made the buy-out and the fact they took pics and posted the truck for sale, before even letting me know the truck had arrived. I work in a service business where something like this could cost you a sale and so I loathe rewarding lousy customer service.

This is understandable, but to be honest this happens so much in the car industry. Every dealership has their own polices when vehicles come in. Most the time, the internet sales team gets pictures and posts them right away. They dont always have insight into what vehicle is already earmarked. Also as mentioned before 14 miles, that could be just enough of a test drive the dealership did to make sure everything works. I wouldnt be worried about it. You could try to strong arm the dealership to give a few more hundred off, but i doubt they will.

 

[Spenda864]

I realize 14 miles is nothing, and not a real concern. I'm not one of those that demands no one touch their vehicle. I think my frustration comes from the fact that I have negative history with the dealership that made the buy-out and the fact they took pics and posted the truck for sale, before even letting me know the truck had arrived. I work in a service business where something like this could cost you a sale and so I loathe rewarding lousy customer service.

I get it. I really do. They seem to be acting as if you aren't a priority to them and they don't appear to be all that concerned with your satifaction. I would voice my concerns and see how they respond but still get my truck. I would just take my truck and go somewhere else for service, etc. and not buy there next time if they don't make you happy.

 

[RAVAGE88]

I would focus on the fact that there are reasons you ordered the truck to begin with and go get it. I understand and can agree there are reasons you'd never do business with the new owners, but you can have the final say in how this turns out for the best.

Put all the negative stuff behind you to go get YOUR truck, drive it away and never go back. I'm certain there are more dealers around you that would be happy to support whatever you need....I have two dealers near me within 20 miles of one another.

As shitty as 2020 has been, close it out on a good note. ?

MB

 

[inthegap18]

I get it. I really do. They seem to be acting as if you aren't a priority to them and they don't appear to be all that concerned with your satifaction. I would voice my concerns and see how they respond but still get my truck. I would just take my truck and go somewhere else for service, etc. and not buy there next time if they don't make you happy.

I agree with this ^
All disappointing issues go away when driving off the lot with what you ordered and that new truck smell. Many dealerships are like most politicians...crooked as hell
GO get that beast and enjoy the heck out of it
And yes take your service elswhere

 

[UtahPowder]

Go get it and be happy.
Ford put 75 miles on before shipping, therewas a sticky note in the owners manual saying it was a random test vehicle.
Then at pickup it had 350 miles. Then 300 miles to get her home. So.... 750 miles before i actually got to use her.

 

[Gumby]

Go get it and be happy.
Ford put 75 miles on before shipping, therewas a sticky note in the owners manual saying it was a random test vehicle.
Then at pickup it had 350 miles. Then 300 miles to get her home. So.... 750 miles before i actually got to use her.

Only 250 to go before you can tow a trailer.

 

[CRS250]

I appreciate all the feedback. I special ordered my last 2 Ford vehicles, from a different dealer but the salesman I worked with retired and his replacement is just shy of useless. I encountered nothing like this with those 2 orders. Frequent updates on status, without me having to ask, forwarded Window sticker when it was created, without me asking. Notified me when it was built, without me asking, etc, etc, etc......and the vehicles were never put up on their website or driven off the lot prior to delivery to me. Guess I was spoiled.......LOL

 

[UtahPowder]

Only 250 to go before you can tow a trailer.

ThAt was a long time ago. Pulled 6k miles this summer.

 

[Whyte Rhyno]

Go get your truck. 14 miles is normal. Not a single new vehicle has zero miles on the clock.

 

[Yukon Bush Tremor]

I appreciate all the feedback. I special ordered my last 2 Ford vehicles, from a different dealer but the salesman I worked with retired and his replacement is just shy of useless. I encountered nothing like this with those 2 orders. Frequent updates on status, without me having to ask, forwarded Window sticker when it was created, without me asking. Notified me when it was built, without me asking, etc, etc, etc......and the vehicles were never put up on their website or driven off the lot prior to delivery to me. Guess I was spoiled.......LOL

In the most polite way possible..

You sound very spoiled..

If you want a sticker ask.. If you want an update call.

There are multiple ways you can track your own vehicle.

Why the vehicle ending up on the website concerns you is baffling to me??

Do you know for a fact it was driven off the lot?

 

[2020Tremor]

I get not wanting to support a big chain dealer but how bad are you in need of a truck? If you go somewhere else going to need to be able to wait until spring to get another one built. As everyone else has said highly doubtful that with 14 miles it has been test driven outside of PDI and moving around on the lot. Think of it as you are supporting the original salesman not the big Corp. after the deal is done you can choose to go elsewhere for maintenance and such. Personally I would be cautious that they honor the original deal or better and don’t try to pull the shady upsell stuff that many of the big Corp dealers are known for. I would attempt to complete the deal and if dealings go south I would walk if you can afford the time to wait on another one. Good luck.