Apologies up front of what may appear to be a rant. Went to my local Ford dealer's QuickLane yesterday for a routine oil change and requested a tire rotation. It took about an hour which was fine. I get back on the road and I check my tire pressures and the front tire pressures of 65 are both now reading on the rear and the rears(60lb) are now on the front. Aside from not rotating the tires in the traditional sequence(s), they couldn't even adjust the tire pressures. The OEM tires are not directional nor are they different sizes. So who the heck is telling the techs to put the fronts on the rears and the rears on the fronts on the same side? That just promotes uneven wear over the lifecycle of the tire(s) This dealer, historically, has been good about NOT providing a QuickLane vehicle checklist. I would get a QuickLane checklist from other dealers for my other Ford vehicles. But I why did I pay $20 and get some half-assed service. The QuickLane is purely a revenue generating tool for the dealer. Am I thinking too much into things? What gives? Again, sorry for the rant. Merry Christmas to all of the forum members.
Is it just me?
- OP 🔹 kmtweb
- Start date
I would venture to say that the "A-Team" is not assigned to tire rotation duty. For this reason I perform all my own routine maintenance. When I do the work my vehicles get the white glove treatment while at most dealers its just a number....
- Feb 19, 2020
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- 2020 Ford F250 Tremor Velocity Blue
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I always get great service from my dealer.....either hold them accountable.....or find a dealer who has a great service dept!
I noticed that when they rotate my tires, it takes a few miles for the TPMS to update and show the correct info.
On my first visit to the Ford Quick Lane, the service advisor entered 70,000 miles instead of 7,000 miles. I didn't catch it all. Imagine my suprise when another service advisor shows me a mile long list of recommended service based on my mileage. Not knowing it was a simple typo, I thought they were trying to scam me. I got real firm with the service advisor and told him to complete only the oil change and give me back my keys! I still didn't catch the typo on the mileage. It took about 2 weeks and another visit to the service dept for a seperate issue that typo was discovered. The service manager told the service advisor how to fix it in the system and it has been corrected.
On my second visit to the Quick Lane, they tested my batteries and replaced them both under warranty stating they failed a test. I also noticed that the service advisor who made the typo on my mileage is no longer there. I went over to the service dept to say hi to the manager and learned that he was no longer there either.
On my first visit to the Ford Quick Lane, the service advisor entered 70,000 miles instead of 7,000 miles. I didn't catch it all. Imagine my suprise when another service advisor shows me a mile long list of recommended service based on my mileage. Not knowing it was a simple typo, I thought they were trying to scam me. I got real firm with the service advisor and told him to complete only the oil change and give me back my keys! I still didn't catch the typo on the mileage. It took about 2 weeks and another visit to the service dept for a seperate issue that typo was discovered. The service manager told the service advisor how to fix it in the system and it has been corrected.
On my second visit to the Quick Lane, they tested my batteries and replaced them both under warranty stating they failed a test. I also noticed that the service advisor who made the typo on my mileage is no longer there. I went over to the service dept to say hi to the manager and learned that he was no longer there either.
Thanks for sharing your experience. I think we've all had good and bad expericnces with our dealerships. I also have had similar issues like you have mentioned. After having my routine service done for "many" years at the same dealer, I have decided to do my own following my last visit. The deciding factor that pushed me over the edge was when they charged me $139.94 to install a new air filter!
This happened to me as well. I know the owner and called him. Explained the situation and explained to him some owners lower pressure for better ride. However if I’m leaving the dealership to go hook up my 5th wheel, the tire pressures better be set to factory specs.
He agreed completely. Since then they have been psycho about pressures and it’s always right.
Informed owners shouldn’t have to do educating, but sometimes it’s better to speak up. If the dealership is serious they will want to fix the issues.
He agreed completely. Since then they have been psycho about pressures and it’s always right.
Informed owners shouldn’t have to do educating, but sometimes it’s better to speak up. If the dealership is serious they will want to fix the issues.
Their labor rate is high. I believe it’s $160 an hour. So they probably charge you for half an hour plus filter
Any recommended tire rotation sequence would have swapped your fronts and rears. I’m not defending the dealership otherwise, but in terms of the tire rotation pattern they are probably correct.
So at least you don’t gotta sweat that.
So at least you don’t gotta sweat that.
Dealership only for warranty!
I stopped going to **cough** /Galpin Ford in Los Angeles **cough** because of my last service there. Of which I had the pleasure of paying them $280 for.
Tire rotation - they didn't adjust the pressures as well despite the fact I told the SA.
Fill the washer fluid - Tech said they did, was bone dry
Change the oil - Filter was not changed - how do I know? I put the date on it and it was still there.
Change the air filter - Dunno if they did or not. Cant really say
Fill the DEF - they actually did that!
empty the water from the tank - Nope. I did that at home when I got back.
I called them and complained and they did offer to refund or redo it. I said no thank you.
So...again...GALPIN FORD in Los Angeles.
Stay well away.
Tire rotation - they didn't adjust the pressures as well despite the fact I told the SA.
Fill the washer fluid - Tech said they did, was bone dry
Change the oil - Filter was not changed - how do I know? I put the date on it and it was still there.
Change the air filter - Dunno if they did or not. Cant really say
Fill the DEF - they actually did that!
empty the water from the tank - Nope. I did that at home when I got back.
I called them and complained and they did offer to refund or redo it. I said no thank you.
So...again...GALPIN FORD in Los Angeles.
Stay well away.
I wouldn’t trust those fast lane chimps with a tricycle, made that mistake once because they gave me a few free ones with the raptor total inept slobs skid plate was full of oil leaked all over the driveway and they over filled it by a full quart never again don’t care if it’s freebies I’ll do it myself
You went to quick lane to begin with…try the regular service dept next time…
- OP 🔹
- #14
they didnt rotate from side to side. So the tires are only wearing in one direction. So it does not match the reference material in that link.
but thanks.
Despite individual experiences to the contrary, I do not believe the dealership still represents the level of quality and professionalism that it once did. I think that while isolated examples of properly operated and staffed service centers may still exist, they are the outlier.
Expect that your dealership is staffed by the same people who would otherwise work at any other shop in your area.
Featured Tremor Photos
Featured Tremor Photos
