Ford Pass Connect won’t active

Eaglesionu

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Hi all,

Is anyone having issues within the pass week with activating the remote start and remote unlock features of their ford pass app? I received my truck on Friday so this feature has never worked for me.

I called ford pass and got my case escalated. The tier 1 technician seems to think it’s related to known issues with the newest ford pass app. He said they would get back to me in 10 days.

The attached pictures show that my truck is reporting distance to empty, mileage, and oil life, but no remote start or unlock features.
 

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Yukon Bush Tremor

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Take a look in the settings folder on your sync 3 screen and make sure you have remote start allowed. Just a thought
 

Junior2020

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Thanks for the idea. Everything checks out. Remote start is enabled and allowed
When the dealer set up mine, he had to remove the truck and rescan the door code twice...I would try removing the truck completely open the door cycle the truck, shut off close door wait 3 minutes and reload with the scan feature. Also check that the remote start is enabled under the DVIC...under the vehicle settings
 
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Eaglesionu

Eaglesionu

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When the dealer set up mine, he had to remove the truck and rescan the door code twice...I would try removing the truck completely open the door cycle the truck, shut off close door wait 3 minutes and reload with the scan feature. Also check that the remote start is enabled under the DVIC...under the vehicle settings
What day did they set yours up?
 

Junior2020

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I see you are listed in Nor Cal, If you are by Marin County Ford go see Glenn or Johnny...They are the guys who helped me. Both are phenominal salesmen..
 

Digbee

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I also picked mine up Friday. Same problem with not being able to activate the remote functions. I have removed the truck and app several times, logged out and logged back in and done several master resets in the truck with no success. I’m guessing it’s an issue on there end as the app was updated just recently.
 

cadcam1

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I just picked up truck Saturday and dealer tech was unable to get the ap working
Waiting for them to call me back
 

Eloy.sedillo.82

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The issue i have with my is it deactivates because it says it's saving my battery on the truck
 

Chris21667

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So mine work but the problem I have my truck doesn't have a icon it is always a blank out line


Well now it is blank not outline.... And I am still waiting for my points 2 months later
 

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Bruno

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If you haven’t received your points, call Ford and they will add them to your app. I had to do this as well. They also added a complimentary oil change to my app.
 

Vrybusy

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When the dealer set up mine, he had to remove the truck and rescan the door code twice...I would try removing the truck completely open the door cycle the truck, shut off close door wait 3 minutes and reload with the scan feature. Also check that the remote start is enabled under the DVIC...under the vehicle settings
Same as above.
 

Chris21667

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If you haven’t received your points, call Ford and they will add them to your app. I had to do this as well. They also added a complimentary oil change to my app.
I talked to the dealer probably a month ago... So now I will call ford ... But number did you use to call them?
 

driftwoodsvt

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So mine work but the problem I have my truck doesn't have a icon it is always a blank out line


Well now it is blank not outline.... And I am still waiting for my points 2 months later
Mine just started showing up blank, with no truck, recently in the past few weeks. Not sure what changed.
 

Red Forman

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I can't get my points so I can delete this damn app!
How long have you been waiting? Points are supposed to be in your account within 30 days of purchase. I’m past 60 days and still nothing. Have a case number checking on it but can’t get her to call me back. I need accessories!
 

Bruno

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I talked to the dealer probably a month ago... So now I will call ford ... But number did you use to call them?
I just went on the Ford website and found a Contact Us link. When you call the number and it asks you to say why you’re calling, just say “FordPass points”. It did take a couple weeks for the points to show up. The call taker can review your account and when the vehicle was purchased then “advocate” for you. It was actually pretty simple.
 

Chris21667

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I just went on the Ford website and found a Contact Us link. When you call the number and it asks you to say why you’re calling, just say “FordPass points”. It did take a couple weeks for the points to show up. The call taker can review your account and when the vehicle was purchased then “advocate” for you. It was actually pretty simple.
i called them today. they gave me a case number
 
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