Did you pay for the winch install or was it included?

trevor1030

Tremor Buff
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21 F250 Roush, 14 Nissan GTR
Hi all, just got off the phone with my dealership truck finally arrived after 16 weeks. They said they were going to get me a quote from a shop for the winch install. Curious if that is normal or is it supposed to be installed by the dealership at no cost to me?

Thanks
Trevor
 
Hi all, just got off the phone with my dealership truck finally arrived after 16 weeks. They said they were going to get me a quote from a shop for the winch install. Curious if that is normal or is it supposed to be installed by the dealership at no cost to me?

Thanks
Trevor
If you ordered with wench you should not be having to pay for install!
 
I had to pay but I had it installed 10 months after I got the truck

my understanding if you order the winch package it is installed by the dealership but the labor is part of the deal, so you should not have to pay extra.
 
alright does anyone know were this says it is installed by the dealer and no cost to you? I cant find anything mentioning it.
 
Hi all, just got off the phone with my dealership truck finally arrived after 16 weeks. They said they were going to get me a quote from a shop for the winch install. Curious if that is normal or is it supposed to be installed by the dealership at no cost to me?

Thanks
Trevor
Absolutely paid for by the factory. They should install with a smile and provide you with coffee while you wait. They are full of crap. My dealer made sure to put their best heavy truck guy on it to make sure it was done right, and apologized for taking a couple extra days because of his full schedule.
 
Absolutely paid for by the factory. They should install with a smile and provide you with coffee while you wait. They are full of crap. My dealer made sure to put their best heavy truck guy on it to make sure it was done right, and apologized for taking a couple extra days because of his full schedule.
interesting, how can I explain this to my dealership? They are not the best dealer which sucks, however none of the other dealerships in my area had slots for f250 custom orders. So I was having to default to his dealer. He told me on the phone would get a quote, But how can I say its supposed to be covered? Like is there in writing or something from ford that its installed in that 3000$ USD cost? How much is the winch normally itself?
 
interesting, how can I explain this to my dealership? They are not the best dealer which sucks, however none of the other dealerships in my area had slots for f250 custom orders. So I was having to default to his dealer. He told me on the phone would get a quote, But how can I say its supposed to be covered? Like is there in writing or something from ford that its installed in that 3000$ USD cost? How much is the winch normally itself?
I would contact Ford customer service. They should be able to straighten this out. If the dealership can't handle the install, Ford Customer Service should be able to arrange a reimbursement for another installer or dealership.
 
I would contact Ford customer service. They should be able to straighten this out. If the dealership can't handle the install, Ford Customer Service should be able to arrange a reimbursement for another installer or dealership.
I will give them a call right now not sure who to ask for but going to just call and try to figure it out.
 
alright does anyone know were this says it is installed by the dealer and no cost to you? I cant find anything mentioning it.
Shouldn’t have to be said. You Dnt pay for anything else you have on the truck when you order it. ie...running boards, spray in bedliner, etc
These should come installed from the factory however they don’t. The worse problem is, it doesn’t seem like many of the Techs are that nolgiable with the process. They scratched my buddy’s platinum bumper up when installing his.?
 
After getting off the phone with Ford support, they seemed to have said that its up to the dealership? Was something I completely overlooked, I might make a stink about it since they quoted me 7-10 weeks and it was 16 weeks. I know covid but they could have told me up front. I think when they call back ill tell them im not going to pay for the install. I would trust a shop to do it however over a dealership. Thanks
 
Shouldn’t have to be said. You Dnt pay for anything else you have on the truck when you order it. ie...running boards, spray in bedliner, etc
These should come installed from the factory however they don’t. The worse problem is, it doesn’t seem like many of the Techs are that nolgiable with the process. They scratched my buddy’s platinum bumper up when installing his.?
Agree completely. I was nervous when my dealer said this was their first Tremor winch install. I felt better when they said they preferred giving it to their most experienced guy if I was willing to give them a few days. I agreed without hesitation. As for damage during install, they should repair or replace anything damaged during install. Dealer installs carry the exact same warranty as the rest of the vehicle. I would not let them get away with denying this.
 
After getting off the phone with Ford support, they seemed to have said that its up to the dealership? Was something I completely overlooked, I might make a stink about it since they quoted me 7-10 weeks and it was 16 weeks. I know covid but they could have told me up front. I think when they call back ill tell them im not going to pay for the install. I would trust a shop to do it however over a dealership. Thanks
Have you ordered the truck yet? If not I would go elsewhere and confirm this when setting up the order. If you have, I would try to escalate this with Ford somehow. I can't believe the answer Ford Customer service gave you, I would have asked for a supervisor or manager while on the call. The first level reps are bottom feeders at best. Don't give up too easily. Talk to other dealers and get their take on it. They may offer to help you out to get your business.
 
After getting off the phone with Ford support, they seemed to have said that its up to the dealership? Was something I completely overlooked, I might make a stink about it since they quoted me 7-10 weeks and it was 16 weeks. I know covid but they could have told me up front. I think when they call back ill tell them im not going to pay for the install. I would trust a shop to do it however over a dealership. Thanks
Yea there d$@!ing you around. I ordered mine Jan 3rd and was delivered 3/11. Unfortunately sound like your dealing with a sorry dealership. Good eat for them to lose customers. Nobody cares about customer service anymore ?
 
This is next level stupidity from your dealer...wow. Ford customer service geek didn't know what they were talking about.
 
My dealership installed mine for free and even gave me a rental car as the winch didn’t show up till a couple weeks after I got the truck. I would try talking to someone higher up at the dealership as it should not cost anything as it was part of the order.
 
Have you ordered the truck yet? If not I would go elsewhere and confirm this when setting up the order. If you have, I would try to escalate this with Ford somehow. I can't believe the answer Ford Customer service gave you, I would have asked for a supervisor or manager while on the call. The first level reps are bottom feeders at best. Don't give up too easily. Talk to other dealers and get their take on it. They may offer to help you out to get your business.
Walk in ask to speak to the general manager of the store. He will get it done! If not ask, why has everyone else I know who has had it done did not have to pay for the install. If you have already payed for the truck or signed on a loan, this is exactly why it is happening to you.
 
My winch option was $3K. Not exactly free installation, but definitely included! My dealer did a nice clean job shortly after the truck arrived.
 
Dealer had mine already installed upon delivery (did an excellent job). No way should you be paying extra to have it installed
 
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