Dead Tremor and it get even better

[oldnslow]

Just joined and but been lurking for a bit. I have a 2020 Tremor XLT, I used to love the truck till today! My day started normal up went to the gym worked out, came home ran some errands. Truck drove fine. Went to go fishing about an hour ago and the truck won't start. Radio comes on and for some reason my alarm was going off. Before all this BS no issues.

Purchased the truck end of July
8700 miles on the truck

Closest ford dealer might be able to look at it on Monday.

For one reason or another I am not covered with a rental car or loaner.

I purchased the truck from a San Antonio dealer. 1) they don't offer loaners and or rental cars if your ford shits the bed. 2) you can opt for rental car insurance from the dealer which in turns makes your car payment more expensive.

Currently I want my truck fixed so I can sell it!

When you purchase a new vehicle you expect it to work, The company doesn't believe in their product there for they will charge you for loaner and or rental car.

Fix it so I can shit can it!

Just venting.

 

[Big John Son]

My guess is you are not married or even in a relationship with a female.

 

[oldnslow]

Dead battery. How is that possible?

 

[Mike Alcocer]

Left something on.

Shorted wires (my brother had a rat climb under his hood and go to town in the first 2000 miles).

Shorted battery cell.

The dealer will usually cover your rental on anything that is a recall or direct warranty work. They are a separate company and each one has different policies. I have never had to pay for a loaner.

I have also never had to take my vehicle to the dealer for a dead battery......

 

[Loshad]

Well, there are gremlins and lemons. Good luck.

 

[jhblaze1]

A few things.
1) wanting to get rid of the truck over one malfunction is dramatic. It's under warranty. I have not purchased one new vehicle in the last 10+ years, car motorcycle or truck that didn't end up going in for some kind of warranty issue. Vehicles today are too complex for their own good. It's frustrating, but it's almost guaranteed that one of the 5 million electrical components is going to fuck up at some point.
2) Lesson learned on rental. For pennies a day you can add rental coverage to your car insurance. I think it's costing me like $5 a month with GEICO.
3) It's BS that the dealer doesn't do loaners. that's fucking ridiculous but it is fairly common for non-luxury brands (like non mercedes/bmw/lexus etc) to refuse to give loaners unless you bought it at their dealership.

Almost every manufacturer in my experience gives loaners if you are getting service at the same dealer you bought from. Sometimes loaners are limited to extended warranty and extended service plan owners.

 

[Loshad]

It sounds a potentially bad ground or battery.

My '16 F150 and '18 Volvo never had any real issues.

 

[Chris21667]

wow thats sucks.... it could be a animal got under the hood.... i always worry about that as i live in the woods... and don't have a garage so all trucks are outside

 

[2flhdn]

Just joined and but been lurking for a bit. I have a 2020 Tremor XLT, I used to love the truck till today! My day started normal up went to the gym worked out, came home ran some errands. Truck drove fine. Went to go fishing about an hour ago and the truck won't start. Radio comes on and for some reason my alarm was going off. Before all this BS no issues.

Purchased the truck end of July
8700 miles on the truck

Closest ford dealer might be able to look at it on Monday.

For one reason or another I am not covered with a rental car or loaner.

I purchased the truck from a San Antonio dealer. 1) they don't offer loaners and or rental cars if your ford shits the bed. 2) you can opt for rental car insurance from the dealer which in turns makes your car payment more expensive.

Currently I want my truck fixed so I can sell it!

When you purchase a new vehicle you expect it to work, The company doesn't believe in their product there for they will charge you for loaner and or rental car.

Fix it so I can shit can it!

Just venting.

Call Ford Corporate they will take care of you

 

[Driftwood]

No rental. That's a Ford thing. My 2018 Raptor spent 2.5 months in the shop the first 2 years I had it, and I always had to ask Management for a rental, but they always gave me one. Sometimes it was an F-150, sometimes a Focus..

Now, my 2020 Tremor has a recall for the rear camera. The new service lady that has my account said it was an 8 hour job. I told her I need a rental, she said they don't offer. Back to management I guess. We just bought a 2021 Explorer ST this past Monday from them, hard to imagine they will tell me no rental...

 

[Smindustries]

No rental. That's a Ford thing. My 2018 Raptor spent 2.5 months in the shop the first 2 years I had it, and I always had to ask Management for a rental, but they always gave me one. Sometimes it was an F-150, sometimes a Focus..

Now, my 2020 Tremor has a recall for the rear camera. The new service lady that has my account said it was an 8 hour job. I told her I need a rental, she said they don't offer. Back to management I guess. We just bought a 2021 Explorer ST this past Monday from them, hard to imagine they will tell me no rental...

I've been in the dealership service department business my entire professional career, starting as an advisor, moving up through parts and service director, then into outside consulting, almost exclusively at what the industry deems 'highline' stores. That term includes some Germans, a couple British, and arguably, Lexus. I've been the guy who's told customers there are no rentals, and also been the guy who told advisors to tell customers there are no rentals.

That said, you're on the right track: It's a Ford thing. Not just Ford, but most manufacturers are closing ranks on rentals, and it boils down to math. Using round numbers and leaving out huge amounts of granularity, let's say a store has five advisors who write twenty tickets apiece on an average weekday. That's 100 cars into the system. Many of those cars have an unknown scope of work coming in, even though the customers swear 'Oh, I'm sure it's something really easy'. You end up with a throughput average of roughly 70%. Those are cars that make it in and out in one day. Let's say 50 of those 70 got rentals and returned them that day. At a negotiated rate of $30 per car per day, that's $1,500 in unreimbursed expense. Those costs are borne by the dealer because manufacturers don't consider a same-day turnaround need for a rental.

Then there are those 30 other cars that didn't leave and are waiting on parts or just didn't make it into the shop because cars pulled in prior turned out to need more time than anticipated. That's another $900 the manufacturer might or might not reimburse. If they deem the failure to not impact the drivability of the car, they won't pay. If the car gets done at 17:00, but the customer can't be there by close of business, that's another day's rental charge they won't pay.

Manufacturers will look for any avenue to reject a rental reimbursement. Service departments that offer rental cars gratis to customers average $50,000-$60,000 in non-reimbursable rental expenses per month. That's unsustainable, and it's what customers don't see.

In your case, I'm sorry no one counseled you on how to get a replacement truck. Two and half months out of twenty-four means you lost 10% of the use of your truck. Most states I've done business in have a '30 days in a year' rule, and on Day 31, one sends a demand letter to the manufacturer to start the buyback process. It's generally simple and all the repurchase terms and values are defined legislatively.

 

[Duke]

Just joined and but been lurking for a bit. I have a 2020 Tremor XLT, I used to love the truck till today! My day started normal up went to the gym worked out, came home ran some errands. Truck drove fine. Went to go fishing about an hour ago and the truck won't start. Radio comes on and for some reason my alarm was going off. Before all this BS no issues.

Purchased the truck end of July
8700 miles on the truck

Closest ford dealer might be able to look at it on Monday.

For one reason or another I am not covered with a rental car or loaner.

I purchased the truck from a San Antonio dealer. 1) they don't offer loaners and or rental cars if your ford shits the bed. 2) you can opt for rental car insurance from the dealer which in turns makes your car payment more expensive.

Currently I want my truck fixed so I can sell it!

When you purchase a new vehicle you expect it to work, The company doesn't believe in their product there for they will charge you for loaner and or rental car.

Fix it so I can shit can it!

Just venting.

MY BUDDY HAD A 2020 EXPLORER FOR 2 DAYS CAME OUT ON THE 3RD DAY NO POWER . I TOOK A LOOK AT IT FOR HIM & NOTICED THE WIRING HARNESS WAS CHEWED UP BY A SQUIRREL . HAD THE TRUCK TOWED TO THE DEALERSHIP & THEY GAVE HIM A NEW TRUCK . SUPPOSEDLY FORD PUT SOME KIND OF WAX SPRAY ON THE WIRES THAT THE LITTLE CRITTERS LOVE

 

[Baddestt]

Just joined and but been lurking for a bit. I have a 2020 Tremor XLT, I used to love the truck till today! My day started normal up went to the gym worked out, came home ran some errands. Truck drove fine. Went to go fishing about an hour ago and the truck won't start. Radio comes on and for some reason my alarm was going off. Before all this BS no issues.

Purchased the truck end of July
8700 miles on the truck

Closest ford dealer might be able to look at it on Monday.

For one reason or another I am not covered with a rental car or loaner.

I purchased the truck from a San Antonio dealer. 1) they don't offer loaners and or rental cars if your ford shits the bed. 2) you can opt for rental car insurance from the dealer which in turns makes your car payment more expensive.

Currently I want my truck fixed so I can sell it!

When you purchase a new vehicle you expect it to work, The company doesn't believe in their product there for they will charge you for loaner and or rental car.

Fix it so I can shit can it!

Just venting.

Dealers can make a big difference.

You should find another Ford dealer.
I did an exhaustive research for highest customer satisfaction Ford dealers in the Midwest. I ended up ordering from a Ford dealer in my home state of Minnesota, they are highly rated.
If any warranty repair is needed, they provide a rental car through enterprise FREE of charge. The service writer will give you a link to log on to get "live" updates on the status of your vehicle from the tech etc. Communication is exemplary.

Every auto manufacturers have issues with vehicles Whether it's Ford, GM, Ram, Honda etc...

 

[DanMan583]

Dead battery. How is that possible?

It could be an electrical issue, or it could just be luck of the draw.
This is a heads up for EVERYONE, Factory batteries WILL usually die within the first 24 months of ownership!!!
They don’t use the highest quality batteries on these vehicles, and there are TONS of electronics on them! So, if my OEM battery actually makes it to 24 months, then I’ll be replacing it with a quality AGM equivalent Group 65 battery. Just my 0.02 cents

 

[ibeb]

No rental. That's a Ford thing. My 2018 Raptor spent 2.5 months in the shop the first 2 years I had it, and I always had to ask Management for a rental, but they always gave me one. Sometimes it was an F-150, sometimes a Focus..

Now, my 2020 Tremor has a recall for the rear camera. The new service lady that has my account said it was an 8 hour job. I told her I need a rental, she said they don't offer. Back to management I guess. We just bought a 2021 Explorer ST this past Monday from them, hard to imagine they will tell me no rental...

Relationship with the dealer is where it's at. Been going to the same one for over 20 years. If my rig is going to be there long, I ask for a car and they toss me keys to something on the used lot. They don't do rentals anymore, but they can take care of you.

 

[Fordseniormaster]

Just got to work and reading this and it blows me away. Working in the service dept for 30 years ive seen it all. We see people mostly when people are madd but remember you get back what you put out. To say or get this madd over 1 issue and it might not even be a Ford issue if a varmint got into it. No reason at all to be like this. Life is full of stuff like this and shit happens. Go buy a different and that's not to stay you wont have more issues. Trust me i know it sucks when a new ride breaks my wife has a 2020 Explorer ST i know!!!!!!!! LOL! But i wouldn't put that kind of vib out when i showed up at the dealer for sure.

 

[Nightcrawler]

My truck has been in the shop for a week now and they were out of loaner vehicles (understood) with all that is going on. I called Ford Customer Service and they said they pay $30 per day for a car or $50 per day for a truck as long as you rent a Ford from anywhere. Just turn the receipt into the dealership you are having the work done at. I was going to go this route, but the dealership got a loaner back in for me today.

 

[stufarmer]

Ya know .. You're not entitled to a frik'n thing .. Why would you expect it for free. Because you bought something and it failed, you expect an immediate replacement ..?? No one cares if you're making payments. That just means you bought something you chose not to, or can't pay cash for. Loaners are out of courtesy .. Your entitlement expectations can walk.

 

[Smindustries]

Ya know .. You're not entitled to a frik'n thing .. Why would you expect it for free. Because you bought something and it failed, you expect an immediate replacement ..?? No one cares if you're making payments. That just means you bought something you chose not to, or can't pay cash for. Loaners are out of courtesy .. Your entitlement expectations can walk.

To play devil's advocate, everyone has expectations of aftersale service, but not everyone expects the same level of service.

 

[Loshad]

Expecting some love, especially after a bona fide warranty issue,
is not unreasonable IMHO.