Are offers to buy your car from Vroom legitimate?

[Tx-Tremor6.7]

TLDR: Has anyone used Vroom to sell a car and did they honor the price from their website?

I went through the Vroom online process to sell them my 2018 GT350 and they made me an excellent offer. Since I live in the Houston area, I figured it would be easier to drop my car off at their location in Stafford, TX rather than use their car pickup service. This is where things got strange.

Several people I spoke to said it was possible to drop the car off, but so far, I have not been able to talk to a single person who knows how to do it. I have called 4 different times and I keep getting forwarded to people who have no idea how to do it. I might just let them pick it up, but I am not sure if it is going to be worth the hassle based on my experience with them so far.

My question to others that have used Vroom to sell their car:
Do they honor the price from their website once they get a hold of your car?
If you did not have them honor it, what are the options for getting the car back?
How long does it take to get your money once they pickup the car?

My car has 3100 miles and is in perfect condition, so there is no chance there will be a discrepancy with the "condition" unless they damage the car themselves when picking it up.

 

[Andrewm]

I’m not sure. I hope so because I might use them to sell my Tesla to get the lightning. I’d like to know too

 

[Tx-Tremor6.7]

I’m not sure. I hope so because I might use them to sell my Tesla to get the lightning. I’d like to know too

They had the best price so far, so I hope they will honor it in person or through their pickup service.

Honestly, I do not know how they are staying in business when their offer is $2K higher than MSRP on my three year old car. I am not complaining, but they must really want used GT350s right now.