Newbie here, my first post and it's kinda long. I picked up the truck in July after ordering in February. Waited through shutdowns, etc. and it was worth the wait. This is my dream truck and I love it so far, but there are a few things happening. Here's what occured since Halloween weekend: Have any of you experienced any of these issues?
30 Oct 2020
-Check Engine Light on (1st occurence) and touch screen display not operating (blank.) Went to dealer and service writer did a reset. Screen returned but CEL remained. Made service appointment for earliest date (10 November.)
31 October 2020
-CEL was out without any maintenance or service. Screen remains functioning.
08 Nov 2020
-Updated vehicle software via wifi connetion. CEL out, display working
10 November 2020 (2348 miles in)
-Dropped truck at dealer for appointment. Notified service writer software was updated and screen and CEL were normal. Dealer pulled a U2107 code and cleared DTC. Returned truck to me. Nothing done/repaired. 2348 miles out.
12 November 2020
-Went to start truck remotely and no start. Appeared batteries were dead. Called dealer (service writer) and stated what happened. He automatically made another appointment and said to have vehicle towed if it can't be started. Jump started vehicle and drove for one hour to recharge batteries. The following occured in this drive:
-Check Engine Light on steady (3rd occurence, 1st since last service on 10 November, 1
notification in app)
-Hill Start Assist Warning (1st occurence, 2 notifications in app)
-Hill Descent Control Fault (1st occurence, 1 notification in app)
-Pre Collision Assist Not Available (1 notification in app)
-Rear sliding window opened twice on its own. (1st occurence since truck was bought.) Was able to close after first occurence. Unable to close following second occurence. Examined window and center pane was extremely hot to touch. Main window was cold (rear defrost NOT turned on at any point.) Checked fuses for window motor and rear defrost; both appeared good. Tried again unsuccessfully to close window.
-Parked truck, engine off, doors closed and locked: Noticed lights in door panels (all 4 doors) glowing as if turned on. Truck was sitting untouched for over 5 minutes. Disconnected both battery grounds to prevent total discharge.
-Interior lights still glowing and touch screen won't turn off after shutdown and vehicle left alone.
13 November 2020 (2420 miles in)
-Reconnected battery grounds and took truck to dealer.
-Check Engine Light still steady, and touch screen inoperative again (original problems)
-Rear sliding window was able to be closed after reconnecting battery leads
-Emailed screenshots of trouble/malfunction notifications from FordPass app to service writer
-Told him that if truck sits in lot more than a couple of hours, batteries will totally discharge and will need a jump start to bring into shop.
-Gave writer the above information from 12 November and left dealer with a loaner vehicle.
-Service manager called and ; believes issue is one or both batteries are bad. Stated truck has no issues that I described, although DTC "contained 40 codes" and nothing is pulling a draw on the fully charged batteries. Said he needs the truck to remain over the weekend and see what happens and to also replace the batteries if necessary.
I appreciate that the dealer is trying to get this handled. I also halfway believe that one or both bad batteries can cause all of these gremlins. I hope he's right, because I don't want this truck if it can't be trusted. I think the low voltage warnings stemmed from the discharged battery incident, but I told them anyway.
I'm glad I had enough batteries and cables at the house to jump it, but this would've been worse if I was on the road and this happened. If anyone had anything similar happen, how was it resolved? I'd love to hear your answers. Thanks a lot!
30 Oct 2020
-Check Engine Light on (1st occurence) and touch screen display not operating (blank.) Went to dealer and service writer did a reset. Screen returned but CEL remained. Made service appointment for earliest date (10 November.)
31 October 2020
-CEL was out without any maintenance or service. Screen remains functioning.
08 Nov 2020
-Updated vehicle software via wifi connetion. CEL out, display working
10 November 2020 (2348 miles in)
-Dropped truck at dealer for appointment. Notified service writer software was updated and screen and CEL were normal. Dealer pulled a U2107 code and cleared DTC. Returned truck to me. Nothing done/repaired. 2348 miles out.
12 November 2020
-Went to start truck remotely and no start. Appeared batteries were dead. Called dealer (service writer) and stated what happened. He automatically made another appointment and said to have vehicle towed if it can't be started. Jump started vehicle and drove for one hour to recharge batteries. The following occured in this drive:
-Check Engine Light on steady (3rd occurence, 1st since last service on 10 November, 1
notification in app)
-Hill Start Assist Warning (1st occurence, 2 notifications in app)
-Hill Descent Control Fault (1st occurence, 1 notification in app)
-Pre Collision Assist Not Available (1 notification in app)
-Rear sliding window opened twice on its own. (1st occurence since truck was bought.) Was able to close after first occurence. Unable to close following second occurence. Examined window and center pane was extremely hot to touch. Main window was cold (rear defrost NOT turned on at any point.) Checked fuses for window motor and rear defrost; both appeared good. Tried again unsuccessfully to close window.
-Parked truck, engine off, doors closed and locked: Noticed lights in door panels (all 4 doors) glowing as if turned on. Truck was sitting untouched for over 5 minutes. Disconnected both battery grounds to prevent total discharge.
-Interior lights still glowing and touch screen won't turn off after shutdown and vehicle left alone.
13 November 2020 (2420 miles in)
-Reconnected battery grounds and took truck to dealer.
-Check Engine Light still steady, and touch screen inoperative again (original problems)
-Rear sliding window was able to be closed after reconnecting battery leads
-Emailed screenshots of trouble/malfunction notifications from FordPass app to service writer
-Told him that if truck sits in lot more than a couple of hours, batteries will totally discharge and will need a jump start to bring into shop.
-Gave writer the above information from 12 November and left dealer with a loaner vehicle.
-Service manager called and ; believes issue is one or both batteries are bad. Stated truck has no issues that I described, although DTC "contained 40 codes" and nothing is pulling a draw on the fully charged batteries. Said he needs the truck to remain over the weekend and see what happens and to also replace the batteries if necessary.
I appreciate that the dealer is trying to get this handled. I also halfway believe that one or both bad batteries can cause all of these gremlins. I hope he's right, because I don't want this truck if it can't be trusted. I think the low voltage warnings stemmed from the discharged battery incident, but I told them anyway.
I'm glad I had enough batteries and cables at the house to jump it, but this would've been worse if I was on the road and this happened. If anyone had anything similar happen, how was it resolved? I'd love to hear your answers. Thanks a lot!